Business Analyst ::Chicago IL

Title: Business Analyst - Brokerage/Trading & Unified Communications

Location: Chicago IL 3 days Onsite, 2 days remote

Must have Linkedin Id

Description: Project Overview:
To effectively support Unified Communications operations, this role must align with the working hours of key stakeholders and business partners. The majority of work requests, coordination, and verification of activities occurs during U.S. business hours. A U.S.-based resource ensures timely execution, real-time collaboration, and operational continuity without delays caused by time zone misalignment. ***'s Global Brokerage is looking for a Business Analyst to join its team. This individual as part of an Agile development team, will be responsible for business analysis, requirements, design of custom developed applications as well as vendor management assuring that all business and technical requirements are being met.







Key Drivers



Alignment with Partner Working Hours
oMost incoming work is generated by partners operating in U.S. time zones.
oReal-time collaboration is required to clarify requirements, prioritize requests, and resolve questions.



Timely Execution and Responsiveness
oWork must be performed when stakeholders are available to avoid delays.
oOffshore resourcing would introduce lag due to limited overlap.



Immediate Feedback and Iteration
oMany tasks require back-and-forth communication and rapid iteration within the same business day.
oA U.S.-based resource ensures continuity and speed.



Verification and Validation Requirements
oWork outputs must be validated and approved during U.S. business hours.
oThese activities cannot be effectively completed during APAC hours due to lack of stakeholder availability.







Why this needs to be US-Based
Real-Time Collaboration: Enables direct engagement with U.S.-based partners without delays.
Reduced Turnaround Time: Eliminates overnight handoffs and rework cycles caused by time zone gaps.
Effective Quality Assurance: Ensures verification, testing, and approvals occur within the same business day.
Operational Efficiency: Supports consistent delivery aligned to when the business is actively operating.
Risk Mitigation: Avoids missed requirements, delays in validation, and extended issue resolution timelines due to limited overlap with offshore teams.







Knowledge/Skills
Agile Methodology
Familiarity with financial market/instrument/Trade lifecycle
Knowledge of full software development lifecycle
Strong analytical and problem solving skills
A positive goal orientated attitude with a focus on delivery











Knowledge of the following would present a significant asset:
1. Transaction processing, asset categories and related FIX messaging
2. Knowledge of the top Order Management Systems(Flextrade, Fidessa, etc)
3. Brokerage Front and Back Office specific functionality and processes
Knowledge PCF is an added advantage
Knowledge of Python 2.7+, Oracle, SQL Server
JIRA for defect and backlog management.







Experience
Bachelor degree in Computer Science or a related discipline
Overall +10 Years of Industry experience in IT.
Experience in agile development methodology.
Proven ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.







Tasks & Responsibilities :
Act as the Primary Liaison Between Business Partners, Engineering Teams, Vendors and Project Managers
Review Intake with Service Owner to Prep for Stakeholder Engagement
Conduct Stakeholder Engagement & Interviews
Document Business Functional & Data Requirements
Validate Business Functional and Data Requirements Output with Service Owner
Validate Business Functional and Data Requirements Output with Stakeholder
Translate Requirements into Use Cases, System Diagrams, Impact and Gap Analysis
Establish Financial Planning, Cost Model & Quotes
Identify External Dependenices & Cross Functional Team Dependencies
Coordinate With External Dependencies & Cross Functional Teams
Create Test Plan, Communication and Coordinate Internal/BU Testing
Establish Training Material & Presentations
Finalize Operational & Procedural Documentation
Control Standards & Governance
Communicate the Day 2 Support Model
Define Personas of All Partners Consuming Services







ADO Delivery & Agile Support
Support Sprint Planning & Backlog Creation in ADO
Create All Intake Initiatives (i.e., Service Now Tickets)
Maintain Backlog for New Requests
Bi-Weekly Sprint Readiness
Refine User Stories & Acceptance Criteria for Service Owner
Update ADO Boards & Documentation
Partner with Product Owners & Technical Leads to Ensure Requirements are Delivery Ready







Operational Governance
Maintain IT Service Management Artifacts
Knowledge Articles
On-Call Schedule
Escalation Procedures
Track Governance Tasks
DR Planning, VULs, VITs, CTRs, EOL, etc. (Label with Category Tags)
Review Service Now Queues Daily & Review Unassigned Tickets
Create & Maintain Training Material
Identify Process Gaps & Improvement Opportunities
Update Documentation with Processes, Procedures, Support Audits & Compliancy
SDAM Document Creation and Management
Maintain Various Trackers







Metrics & Reporting
Prepare Weekly Summaries Of BAU Incident and Project Activity for Leadership
Collect & Consolidate Team Status Updates
Assist in Service Area QBR
Product Service Performance & Trending Reports
Estabish Key Dashboards
Report SLAs and Key Metrics to Senior Service Delivery Manager







Financial Documentation
Track Invoices & Vendor Spend for Capital & Expenses
Validate Vendor Charges Against Charges & Usage
Identify Discrepancy Service Charges for Dispute
Support Budget Monitoring, Forecast & Variance Analysis
Maintain a Cost Savings & Expense Reduction Spreadsheet (by Service)







Confluence & Product Team Portal
Build Out Dept. Site for All Documentation and Articles
Product Team Portal Engagement
Unified Communications Refresh and Content Revisions
Traffic For Our Services
Confluence vs. Product Portal







Current Team Project Activities
EMEA DC Closure and System Relocations
FacSys - Cloud Preparation
Cisco Calling
Cisco Contact Center
Contact Center Migration and EOS Version Update for UK Data Center Exit
Verint EMEA relocation







Verint Cloud Archive
eCas Reporting Replacement
E911 Audit, Design, and Remediation
Cisco Contact Enhancements and Production Resolution
2026 Lifecycle Hardware - Phase 2 for 4000 Series Gateways, VG310 analog gateways
2026 Lifecycle Hardware - Cisco 7900 Series Phones (EOL)
Voice Biometrics enhancements
SPAM Name Branding Solution







Additional Duties:
Communicate status (written and verbal) to relevant stake holder as required.
Bachelor degree in Computer Science or a related discipline and at least six, typically eight or more years related experience as
a project team member of which at least two years have been in a leadership position, or an equivalent combination of
education and work experience
Proven know-how and in depth experience in Brokerage/Trading Front and Back Office Fundamentals.
Excellent communication, interpersonal and organizational skills are required
Ability to work in a team as well as independently.
Willingness to learn in a fast paced environment
Technical skills focusing on SQL queries, XML, FIX and SWIFT message parsing, Agile, JIRA
Serve as the primary liaison between the business, its technology vendors, and the development team
Evaluate opportunities to implement technological enhancements to improve the efficiency of the business
Develop recommendations for vended versus in-house developed solutions
Provide guidance on technological solutions for new product offerings
Interface with technology development teams both on-shore and offshore to design solutions to meet
the needs of the business
Advocate for business support as new technological solutions are being developed
Troubleshoot support issues with vendors and the in-house support team as needed
Complete the necessary risk management oversight of all vended applications

Ankita Singh - Recruitment Manager

Email- View email address on us.fitly.work | Ext: 138 Contact No : View phone number on us.fitly.work

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