CARNIVAL - GUEST SERVICES COORDINATOR

ISMIRA Agency Actively Recruiting for Position Guest Services Coordinator for Carnival Cruise Line

The Guest Services Coordinator is responsible for providing a high level of customer service while answering guest queries by phone or as a lobby host and to provide administrative support to the Guest Services Manager (GSM) and Hotel Director.

Conditions

• Free food and accommodation on board
• First joining ticket is provided by company
• Medical insurance provided during the work contract
• Contract 6-8 months, followed by 2 months vacation
• Activities for crew
• Opportunity to save money and travel while working
• Meet new friends from all over the world
• No safety certificates needed
• Great chance to show yourself and build a career

Duties and Responsibilities

- Coordinate and attend meetings with Hotel Director and prepare meeting minutes

- Coordinate and attend the SAIL sessions of the HD and GSM

- Provide SAIL support to the Hotel management

- Prepare and maintain HESS-MS forms, and Department Head evaluation forms and files for HD

- Assist the Guest Services operation with administrative side duties and work scheduled hours covering phone duty and assist as Lobby Host

- Have basic knowledge of the Customer Relations Management Systems to be able to document any guest issues and be able to provide the Guests with updates

- Maintain and upkeep the S&S Kiosks

- Coordinate the orders and requisitions for the Guest Service office supplies

- Handle administrative duties:

- Keep track of TGEM rankings, ratings and comments for HD and GSM

- Keep the ship's phone list updated

- Prepare all VIP letters, invitations, and any other letters requested by the HD and GSM

- etc.

Requirements

• Minimum 1 years experience in Customer Service preferably within the Hospitality industry.
• Excellent administration and computer skills
• Fluency in English and excellent telephone manner.
• Always conduct oneself in a professional and courteous manner and lead the team by example
• Display a friendly, engaging and positive attitude towards Guests and Team Members, and always demonstrate commitment to the Carnival Values
• Use a positive and clear speaking voice and ensure proper telephone etiquette
• Good level of English language
• Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
• Age: min. 21 years old
• Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals.
• Attention to detail, excellent organizational and interpersonal skills.
• Strong analytical and communication skills.
• Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.