Case Manager

Job Description

Job Description

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion?  For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond.  We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

Job description

Under supervision of the Director of Social Service, the Case Manager is responsible for providing case management, housing support to clients and monthly reporting requirements that will ensure compliance with the parameters of the program. The requirements listed below represent the knowledge, skills, and/or ability required.

KEY ESSENTIAL FUNCTIONS:

Client Advocacy:

• Conducts needs assessment and case management for assigned families
• Conducts intakes, home visits and apartment inspections.
• Holds bi-weekly interviews with clients.
• Maintains up to date files including client history and profile.
• Provides information and referrals, arranges for provision of services, advocates and intervenes with government agencies, short-term counseling and assists in developing service plan with goal of restoring family independence.
• Coordinates workshops, seminars and other activities for general client population.
• Performs other related duties as assigned.
• Makes recommendations to improve level of services.

Relocation Services:

• Meet with Head of Household and begin filling out Section 8, NYCHA and/or Homeless Housing Application. Complete documentation in a timely manner.
• Meet with Head of Household every two weeks to determine housing status and immediate needs.
• Contact landlord/broker to schedule appointment to see apartment.
• Follow up with landlord/broker to assure that Section 8 package or other related documents was submitted.
• Schedule Head of Household for Apartment Inspection with housing site.
• Follow-up meeting with resident for Lease signing.
• Follow-up meeting, after lease has been signed, then schedule resident for move out.
• Contact Public Assistance agency to request rent checks.

Case Management and Record Keeping:

• Provides case management and on site crisis intervention.
• Completes required service plans.
• Educates participants with respect to good housekeeping and home-safety practices, budgeting and landlord/tenant relations, as necessary.
• Maintains appropriate documentation of all tenant contacts.
• Documents monthly progress notes in the participants’ chart.
• Conducts home visits to help evaluate participants’ compliance with the rules and regulations of the program and to assess the need for referral to supportive services.
• Reports any alleged child neglect or abuse to the ACS agency or the authorities.

EDUCATION AND REQUIRMENTS:

• BA degree in relevant field (Masters degree preferred)
• Minimum of 2 years of Case Management Experience
• Experience working with homeless population(s)
• Housing Knowledge