Pre-Litigation Case Manager

Title: Pre-Litigation Case Manager

Salary: $55,000 - 65,000 Base Annually, depending on experience

Location: Phoenix, Arizona

*THIS IS A RETAINED SEARCH - PLEASE DO NOT CONTACT ME/THE FIRM IF YOU ARE A RECRUITER*

About Lloyd Baker Injury Attorneys

We are a fast-growing personal injury law firm serving Nevada and Arizona, with approximately 45 team members. We invest in technology, training, and continuous improvement while maintaining a supportive, team-oriented culture focused on client care. Our core values are Hunger, Reliability, Empathy, Positivity, Integrity, and Team-First. We value employees who take ownership, solve problems, and embrace accountability, with opportunities to grow alongside the firm.

We are seeking a Pre-Litigation Case Manager who is organized, proactive, and empathetic, with a strong sense of urgency and the ability to manage cases from initial post-sign-up information collection through demand. The ideal candidate understands that moving cases forward efficiently directly affects clients’ treatment, resolution, and financial recovery. To learn more, visit our website:

Benefits:

• A hybrid work schedule may be available for candidates with a home office setup.
• The firm pays 100% of the employee’s medical insurance premium. Eligible dependents may be added at the employee’s expense.
• Dental and vision insurance are available through separate enrollment for employees and eligible dependents.
• PTO increases with tenure, starting at 5 days after 90 days and growing to 15 days after 3 years, plus a birthday day off after your first year.
• SIMPLE IRA available after 90 days of employment, with a company match of up to 3% for participating employees.
• Performance bonuses for successfully sending first-party and third-party demands.
• KPI-based performance bonuses, referral bonuses, and five-star review bonuses.

Responsibilities:

• Manage pre-litigation personal injury cases from post-sign-up through demand.
• Communicate with clients, insurance adjusters, medical providers, and lienholders.
• Coordinate medical treatment and obtain medical records, bills, police reports, and insurance documentation.
• Identify available insurance coverage and resolve liability, treatment, or documentation issues.
• Monitor deadlines, track case progress, and proactively address delays.
• Prepare settlement demand packages for attorney review.
• Maintain accurate case records and collaborate with attorneys and support staff.
• Escalate legal questions and meet established KPIs for communication, productivity, quality, and case movement.
• Provide empathetic client service while keeping cases moving efficiently.

Requirements:

• 3+ years of plaintiff-side personal injury.
• Strong organization, attention to detail, and ability to manage competing priorities.
• Excellent communication skills and a client-focused approach.
• Proactive problem-solving, accountability, and follow-through.
• Comfortable in a fast-paced, performance-driven environment.
• Coachable, adaptable, and comfortable learning technology and new processes.
• Positive, reliable, team-oriented, and committed to client service.

Bonus Experience:

• Experience in a high-volume personal injury practice, managing cases through demand.
• Knowledge of insurance coverage, UM/UIM, medical payments, health insurance liens, medical records, and settlement procedures.
• Experience drafting demands and communicating with adjusters and medical providers.
• Familiarity with Filevine or other legal case management systems.
• Experience with KPIs, productivity metrics, and AI-based legal tools.
• Bilingual English/Spanish skills.
• Experience adapting to processes and technology in a growing firm.

Please note that this job description is intended to provide a general overview of the position and is not representative of all responsibilities, duties, and skills required.

Lloyd Baker Injury Attorneys is an equal opportunity employer. The position is located in the firm’s Phoenix, AZ office. Relocation Assistance is not offered for this position. Applicants must be legally authorized to work in the United States.