Floor Manager - Upscale Restaurant

Join this thriving local restaurant group as a Floor Manager, helping lead polished service in a high-volume, upscale dining environment. This is a great opportunity for a hospitality-driven leader to grow with experienced operators while delivering exceptional guest experience. Medical, Dental, and Vision insurance 100% paid for employee + family HSA and Wellness program opportunities Free Parking Your Role with the Company: Lead daily floor operations for a high-volume, upscale dining room, ensuring smooth service, strong pacing, and an exceptional guest experience from arrival through departure Support, coach, and motivate front-of-house team members during service, setting the tone for professionalism, hospitality, teamwork, and accountability Partner with senior leadership to uphold service standards, refine systems, and create a culture of continuous improvement and operational excellence Assist with staff scheduling, shift coverage, labor awareness, and floor planning to ensure the restaurant is appropriately staffed for business levels and special events Handle guest feedback, service recovery, and table-side interactions with warmth, confidence, and sound judgment Maintain strong communication between the dining room, bar, kitchen, and management team to ensure seamless execution of service, menu knowledge, and guest needs Oversee opening, closing, and shift management duties, including pre-shift meetings, service readiness, cash handling support, and ensuring the dining room is clean, polished, and fully prepared for each service period Qualifications: 2+ years of experience as a Floor Manager (or comparable role) in a high volume ($10M+) upscale or fine dining restaurant Strong leadership presence with the ability to motivate, coach, and support front-of-house teams in a polished, service-focused environment Flexible availability to support peak service periods, including evenings, weekends, holidays, and special events Working knowledge of restaurant scheduling, labor awareness, floor planning, and day-to-day service operations A growth-minded, hands-on hospitality professional who is eager to learn from experienced operators and take the next step in their management career #J-18808-Ljbffr Willow Tree Recruiting