Program Operations Coordinator

The Planet Group is seeking a Patient Services Operations Design & Documentation Specialist to join one of our well-known global pharmaceutical clients supporting AbbVie Patient Services (APS). This team helps patients access and stay on therapy through coordinated patient engagement programs, operational workflows, and support services. Location : Hybrid in Mettawa, IL (T-TR onsite) Duration : 6 months to start Pay Rate: $40 - $50/hr depending on experience (W2 and benefit options) Responsibilities Support execution of patient support and engagement programs through operational coordination and documentation management Develop and maintain SOPs, workflows, process maps, operating procedures, and training materials Translate cross-functional discussions into clear written summaries, action items, and operational documentation Support creation of scalable templates, documentation systems, and repeatable workflow processes Track project milestones, dependencies, updates, and documentation changes across teams Ensure all documentation is organized, version-controlled, standardized, and reusable Assist with change management documentation and training support materials Coordinate operational workflow documentation across Patient Services, Product, Strategy, and Development teams Support operational readiness activities and help maintain alignment across cross-functional initiatives Help organize and maintain documentation repositories and operational process materials Qualifications 2–5 years of experience in operations coordination, project coordination, PMO support, documentation support, healthcare operations, or similar environments Strong written communication and documentation skills Experience creating SOPs, workflows, training guides, process documentation, or operational materials Highly detail-oriented with strong organizational and follow-through skills Ability to manage multiple priorities and maintain accuracy in fast-paced environments Comfortable working cross-functionally while operating independently under structured guidance Preferred Experience Pharmaceutical, healthcare, patient services, or regulated-industry experience preferred Technical writing, copy editing, documentation governance, or process coordination experience is a plus Experience supporting PMO, Operations, Product Management, or Strategic Operations teams preferred Familiarity with workflow/process documentation and operational coordination within matrixed organizations is helpful Ideal Candidate The ideal candidate enjoys creating structure, organization, and clarity within operational environments. They are process-oriented, reliable, detail-focused, and comfortable supporting execution through documentation, coordination, and workflow management rather than leading large strategic initiatives independently. #J-18808-Ljbffr The Planet Group