Credit Controller

A bit about us We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most. Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix. Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms. Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business. Think that sounds good? Wait until our talent acquisition team tells you about the culture. A bit about you First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go. You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact. Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in. A bit about the role As Credit Controller, you'll be an integral part of Hyve's global Credit Control team, helping to ensure outstanding customer balances are collected efficiently while delivering an excellent customer experience. Based in New York, you'll work closely with our US Sales, Billing and Sales Support teams during US business hours, while collaborating daily with colleagues across our UK Finance team. You'll play an important role in improving cash collection, reducing aged debt and supporting strong financial controls across the business. This is a fantastic opportunity for someone who enjoys building relationships, solving problems and making a real impact on business performance. As part of your job, you’ll Manage a portfolio of customer accounts, taking ownership of collections and ensuring outstanding balances are recovered promptly. Build strong relationships with customers and work closely with the US Sales, Billing and Sales Support teams to resolve queries and remove barriers to payment. Work collaboratively with the wider global Credit Control team to deliver a consistent approach to collections and customer service. Monitor customer accounts, identify potential risks and elevate issues in line with Company policies. Support the resolution of invoice disputes and ensure customer accounts remain accurate and up to date. Contribute to achieving cash collection, aged debt and Days Sales Outstanding (DSO) targets through proactive account management. Identify opportunities to improve credit control processes and enhance the customer payment experience. Here’s what we’re looking for from you Experience in Credit Control, Accounts Receivable or Collections within a fast-paced environment. Excellent communication and relationship-building skills, with confidence speaking to customers and internal stakeholders. Strong organisational skills with the ability to manage multiple priorities and meet deadlines. Experience reconciling customer accounts and resolving payment queries. Comfortable using finance systems (SAP S4HANA desired) and Microsoft Excel. Someone who enjoys working collaboratively as part of an international team. You’ll know you’re successful when Cash collection targets are consistently achieved while maintaining positive customer relationships. Customer queries and payment disputes are resolved quickly and professionally. Strong partnerships are developed with the US commercial teams and the wider global Credit Control team, helping to improve cash flow and reduce aged debt. The benefits The salary band for this position ranges from $53-$78k based on experience This position will be eligible for a competitive bonus structure Full medical, dental, and vision package to fit your needs Retirement plan with company match (401K) Competitive vacation policy Hybrid work This role reports to: Credit Control Manager Location: New York, USA (Hybrid) #J-18808-Ljbffr