Operator Supervisor

High Valley Transit Bus OperatorResponsible for safely transporting people by bus on regularly scheduled High Valley Transit bus routes. This position also plays a critical role in meeting high levels of system performance, safety, and metrics by working directly with operators, HVT staff, riders, and community members.Responsible for the supervision of a team of drivers.Provide regular support to a team of drivers through ride-alongs, system observation, communication of performance metrics, positive and constructive feedback, and trainingCreate and follow through on corrective action plans where drivers need supportInvestigate and, in a timely manner, respond to and resolve comments from the general public regarding transit operationsAssist in assigning buses and schedules daily as needed, including to cover driver shortagesAssist in creating detours and emergency routing plansSupport system operations by responding to accidents or incidents throughout the transit areaPromote Safety and a Team Spirit with all employeesPerform other related duties as assignedProtect the safety of the transit passengers on each bus tripFollow a planned bus route, making scheduled stops to pick up or drop off passengersAssist passengers on and off the bus when help is neededAbide by all ADA and securement policiesAdhere to all applicable HVT policies and proceduresCommunicate as needed with dispatch, customers, supervisors, maintenance team members, and other operatorsContact dispatcher via two-way radio during the route; provide updates to the dispatcher and immediately report emergencies, accidents, incidents, or unanticipated delays and detoursVisually inspect the bus before and/or after assigned routes (pre-trip/post-trip inspections)Report in writing any mechanical issues with the bus such as brakes, steering, body damage, or other issuesAnswer questions from customersPerform other related duties as assignedLegally eligible to work in the United StatesMinimum 21 years oldPossess a valid Utah driver's license with no moving violations in past 12 monthsClass B Commercial Drivers License with Air Brakes and Passenger EndorsementMust pass a criminal and background checkMust pass a drug screeningOne year demonstrated excellence in customer service and one year working as a manager or supervisor or an equivalent combination of education and experienceAbility to perform the physical requirements of the job including regular walking, floor to waist lifting up to 50 lbs occasionally/carrying up to 15 lbs occasionally, reaching, pushing, pulling, kneeling, crouching, balancing, bending, and prolonged periods of sitting and standingDepartment of Transportation Medical DOT CardAll duties must be performed in person.Most duties occur throughout the HVT service area in a fixed-route bus and in many different environments and climates. Shift changes can occur at the office or at a bus stop in the service area that must be accessed independently.Work culture is very individual and family-friendly, emphasizing a supportive and safe environment for people of many backgrounds and situations.Tasks require a variety of physical activities not generally involving muscular strain. Physical demands may occur in activities related to walking, standing, stooping, sitting, reaching, etc. Talking, hearing and seeing required in the daily performance of job duties. Mental application utilizes memory for details, emotional stability and discriminating thinking and creative problem solving. Periodic training required.