IT Support Analyst

Job Description

Job Description

TRC is partnering with a leading organization in Williamsburg, Virginia, to hire a Technical Support Analyst for an onsite, part-time opportunity! The ideal candidate will bring hands-on technical support experience and a customer-focused approach to supporting enterprise IT systems and end users.

Responsibilities:

- Provide technical support for desktops, laptops, tablets, smart devices, printers, RF scanners, and server-related computing equipment.
- Perform imaging, software installations, system restores, upgrades, troubleshooting, and repair activities.
- Diagnose and resolve hardware and software issues, coordinating with third-party vendors when necessary.
- Support end users with Microsoft 365, Windows 10, SharePoint, Microsoft Access databases, and enterprise applications.
- Administer and maintain user accounts through Active Directory.
- Assist with WAN/LAN infrastructure support, including switches, routers, wireless access points, VPN connectivity, and port configurations.
- Maintain accurate IT inventory records and ensure hardware peripherals are readily available.
- Collaborate with Corporate IT and Engineering teams to escalate and resolve complex technical issues.
- Take ownership of support requests and drive issues through successful resolution.
- Support company-wide technology initiatives, projects, and system implementations.
- Ensure compliance with IT policies, standards, processes, and procedures.
- Stay current with emerging technologies and industry trends to improve user experience and productivity.
- Participate in on-call support and escalation activities as required.

Qualifications:

- Associate's Degree in Information Technology or a related field, or equivalent combination of education and experience.
- Hands-on experience supporting Windows-based environments, including desktop and laptop hardware, tablets, software installations, imaging, system recovery, and patch management.
- Experience working with virtual server environments and network infrastructure technologies.
- Familiarity with Active Directory administration and Microsoft 365 technologies.
- Understanding of WAN/LAN networking concepts, VPN connectivity, routers, switches, and wireless technologies.

- Minimum of 2 years of technical support experience, preferably within a manufacturing or industrial environment.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive workplace while connecting talented professionals with opportunities to grow their careers.