Customer Service Representative

Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity in Corona, CA, supporting logistics, shipping, and order coordination within an industrial facilities and infrastructure environment. This role is ideal for a customer-focused professional with experience in call center support, transportation, freight, distribution, or supply chain operations.

The Customer Service Representative will serve as a key point of contact for customers, carriers, vendors, warehouse teams, and internal departments. This position offers the opportunity to join a fast-paced, team-oriented environment where communication, accuracy, follow-through, and problem-solving are highly valued. Candidates who enjoy helping customers, coordinating moving parts, and working with supportive teams will be well positioned for success.

Key Responsibilities

- Respond to customer inquiries by phone and email in a timely, professional, and customer-focused manner.
- Track shipments, provide delivery updates, and communicate status changes to customers and internal teams.
- Process customer orders, update account information, and maintain accurate records in internal systems.
- Coordinate with warehouse, shipping, logistics, carriers, and vendors to support on-time deliveries.
- Resolve customer concerns related to delays, missing shipments, order discrepancies, and delivery issues.
- Document customer interactions, shipment details, order updates, and issue resolution steps accurately.

Compensation and Benefits

- Pay rate: $24 to $26 per hour.
- Job type: Temp-to-hire.
- Location: Corona, CA.

Required Qualifications and Skills

- Support customer service operations in a logistics, shipping, transportation, or supply chain environment.
- Track shipments, coordinate delivery updates, and communicate order status to customers.
- Process customer orders and maintain accurate customer, order, and shipment records.
- Collaborate with warehouse, shipping, logistics, carrier, vendor, and internal teams to resolve service issues.

- 3 to 5 years of customer service experience, preferably in logistics, shipping, transportation, freight, distribution, warehouse, or supply chain.
- Strong verbal and written communication skills for customer, carrier, vendor, and internal communication.
- Excellent problem-solving skills with the ability to resolve delays, missing shipments, and order discrepancies.
- Strong organizational skills with the ability to multitask in a fast-paced call center or customer support environment.
- Basic computer skills, including Microsoft Office.
- Strong attention to detail, accuracy, and follow-through.
- Professional, customer-focused attitude with the ability to work collaboratively across departments.

Preferred Qualifications

- Experience with order management systems, shipment tracking tools, or logistics software.
- Customer service experience in freight, transportation, distribution, warehouse, or delivery coordination.
- Prior experience coordinating deliveries, working with carriers, and tracking shipments from order placement through delivery.
- Ability to build positive working relationships with customers, carriers, vendors, and internal operations teams.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.