Case Manager I

Case Manager

The Case Manager provides clients with essential behavioral health case management services, focusing on implementing individualized service plans to address behavioral health needs, substance use challenges, and housing stability. This position works collaboratively with other members of the client's care team to identify and access services necessary for the client to stabilize and achieve their goals.

We are committed to fostering professional growth by offering a Case Manager Career Development Pathway. CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.

Case Managers may be hired as Level 1 or Level 3 depending on qualifications.

Case Manager I (Entry-level)

Education: High School Diploma or GED

Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role

Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II

Case Manager III (Experienced-level)

Education: Bachelor's degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)

Experience: 4 years of relevant experience equivalent to a CSS Case Manager

Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required

Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV

Ready to grow your career with us? Apply now!

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by: Offering charitable assistance to those in need, especially persons who are poor Developing and conducting programs to strengthen and support families and the dignity of the human spirit Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity And advocating for social justice for the common good of all

This program provides supportive services to adults who are unhoused in the Anchorage community. The program is dedicated to helping individuals move from crisis to stability, improving their quality of life, and empowering them to achieve their full potential. Through this collaborative, trauma-informed approach, we support each client in their unique journey toward healing, stability, and lasting well-being. We do this by providing behavioral health support, health and wellness, housing assistance, and peer support.

Required Competencies:

• Accountability
• Adapting to Change
• Confidentiality
• Communicating Effectively
• Cultural Competence
• Decision Making/Judgment
• Delivering High-Quality Work
• Results Orientation
• Teamwork
• Stress Tolerance
• Empathy
• Knowledge

Responsibilities:

• Behavioral Health Support
• Resource Coordination
• Documentation & Billing
• Crisis Intervention & Support
• Ongoing Support & Advocacy
• Collaboration & Coordination
• Community Resource Knowledge

Additional Requirements:

• Flexibility to work varying hours and days, including evenings and weekends as required

Qualifications:

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III.

Case Manager I

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.

A valid driver's license, auto insurance, and personal vehicle are required.

Case Manager II

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Case Manager I.

A valid driver's license, auto insurance, and personal vehicle are required.

Case Manager III

Minimum Education Qualification: Bachelor's degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.

Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

A relevant combination of education and experience may be considered.

A valid driver's license, auto insurance, and personal vehicle are required.

Case Manager IV

Minimum Education Qualification: Bachelor's degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.

Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

A valid driver's license, auto insurance, and personal vehicle are required.

Work Environment:

Work environment: The work environment is generally that of a typical shared indoor office space. Case Managers can also expect to do outreach and case management in shelters and agencies throughout the community, in housing obtained for clients, or in public settings for unhoused clients, such as libraries and dining areas.

Physical demands: Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time. Driving is required.

Travel: Travel out of Alaska is rare. Travel within Anchorage is required.