LEGOLAND Discovery Center Guest Experience Supervisor

What you'll bring to the team Scope of job: Support the Operations Manager or Guest Experience Manager in the efficient, effective, and safe day‑to‑day running of assigned areas of the attraction, with a strong focus on putting smiles on guests' faces. Essential Job Functions Serve as a best‑in‑class on‑the‑floor example of excellence in assigned areas of the attraction. Lead by example the GE Team to consistently deliver world‑class experiences, meeting or exceeding KPI and Mystery Visit targets. Support the initial and ongoing training of the GE Team for safe, efficient, and effective operation. Collaborate with the Operations Manager to implement labor budgets and schedules for various day types and seasonal needs. Ensure the GE Team remains Guest‑Obsessed, positive, proactive, and FUN at all times. Maintain the highest standards of service, cleanliness, technical operation, and safety for the GE Team. Support delivery of specified revenue metrics for any commercial areas operated by the GE Team. Main Responsibilities Trained, willing, and able to serve as Duty Manager. Trained, willing, and able to perform all roles in assigned areas of the attraction. Constantly on the floor providing mentorship, motivation, and feedback to the GE Team. Support recruiting, hiring, onboarding, and ongoing training for the GE Team. Report admission metrics, inventory levels, KPIs, dwell time, and other metrics for the GE Team. Manage performance and growth of the GE Team through Personal Development Plans, Probationary Reviews, Appraisals, and Training. Handle operational challenges as they occur. Monitor the visual appeal and effectiveness of all assigned areas, regularly making improvement recommendations to the GM. Qualifications & Experience Customer service experience is preferred. Experience working with children and families is desirable. Fun, outgoing approach when interacting with others and a desire to provide service on the highest possible level. Ability to work individually and as part of a team. Excellent communication skills. Ability to work in a fast‑paced, multi‑task environment. Benefits Workplace culture: Children are our role models. Their curiosity, creativity, and imagination inspire everything we do. We strive to create a diverse, dynamic, and inclusive culture of play at the LEGO Group, where everyone feels safe, valued, and belongs. The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing worldwide. Candidates offered positions that involve high engagement with children must undergo Child Safeguarding Background Screening as a condition of the offer. Pay Range USD 18.00 / hour. #J-18808-Ljbffr Merlin