Candidate Success Advisor

Reach University Advising advances Reach University's North Star by supporting candidate persistence through rigorous academic programs that create pathways to upward mobility. Through coaching, guidance, and access to resources, Advisors help candidates navigate challenges, remain engaged in their programs, and develop the knowledge and skills needed to achieve their academic and professional goals.

In this position, you will model clarity, reliability, and care to candidates and colleagues alike. You will work closely with your Lead Candidate Success Advisor and/or Senior Candidate Success Advisor, fellow Advisors, and faculty and internal teams relevant to your caseload — building strong, professional relationships across teams through reliability, communication, and follow-through.

Reach University Advisors partner with candidates through a coaching-centered approach.

        What You'll Do

• Coach with Clarity & Accountability : Partner with candidates to identify goals, navigate challenges, and make informed decisions, centering ownership and follow-through. Provide coaching-centered support to an assigned caseload of ~300 candidates (300:1 ratio) toward their academic and professional goals, co-creating individualized academic plans as needed.
• Apply Tiered, Proactive Support: Monitor candidate engagement, attendance, and academic progress using Reach's Response to Intervention (RTI) model. Provide targeted outreach, early advising, regular check-ins, coaching conversations, and targeted success plans.
• Reinforce Systems & Expectations: Guide candidates in effectively navigating university processes, policies, and digital resources (e.g., Canvas, SIS), while modeling strategic communication and problem-solving to remove learning barriers.
• Build Meaningful, Boundaried Relationships: Ensure candidates feel seen, heard, and supported while maintaining clear expectations and shared responsibility for outcomes. Build rapport and collaborate across internal teams to troubleshoot challenges.
• Lead & Support Team Projects:  Contribute to and/or lead strategic initiatives (10% focus area) that support retention and candidate success (e.g., Onboarding, Clinical Year), aligning work with organizational priorities for sustainable, systems-level impact.
• Partner Across Collaboration & Community Initiatives: Build and maintain strong, professional relationships through reliability, communication, and follow-through (10% focus area). Contribute to a high-performing, feedback-rich culture grounded in Radical Candor and Reach's Core Values.
• Engage in Continuous Growth & Learning: Participate actively in ongoing professional development with a growth mindset (10% focus area). Receive and provide feedback, strengthen advisor competencies aligned with NACADA frameworks, and continuously refine coaching practices.
  What You'll Bring to the Table
• Coaching-Centered Mindset: Demonstrated ability in coaching candidates through structured academic advising, goal-setting, and accountability models.
• Communication & Cultural Competency: Demonstrated effectiveness in cross-cultural communication, relationship-building, and fostering inclusive, high-support environments.
• Problem-Solving & Systems Navigations: Skill in guiding individuals through complex organizational systems, digital learning platforms, and institutional processes.
• Collaborative & Feedback-Driven Practice: Proven track record of working effectively within cross-functional teams while engaging in continuous feedback cycles and professional development.
  Qualifications
• Bachelor's degree or higher required.
• 2–3 years of experience in education or counseling.
• Demonstrated effectiveness in communication and cultural competency.
• Demonstrated ability in coaching.
• Ability to travel (1–2 times per year; transportation & accommodations covered by the University)
• Ability to work 3–4 evenings per semester

Benefits

• Health Insurance: We provide medical, vision, and dental insurance plans to ensure you and your family are well-covered, plus additional wellness programs.
• Flexible Time Off: We offer a Flexible Time Off policy, empowering you to take the time you need when you need it, without the constraints of a traditional vacation policy.
• Flexible Remote-First Workplace: Enjoy the freedom to work from home, with our flexible distributed environment, fostering a balance of workload and rest.
• Professional Development Support:   We are committed to your growth and development, offering support for professional development opportunities to help you advance in your career.

       Equal Opportunity Employer

Reach University is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Reach University does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at View email address on j.brt.mv if you require a reasonable accommodation to complete this application.