Customer Support Specialist
$20 - $22 per hourRefloor
Customer Support Specialist
Refloor is one of the fastest-growing flooring companies in the country, known for quality, service, and rapid expansion. We're looking for a Customer Support Specialist who's responsive, organized, and confident communicating with customers in a fast-paced environment. In this role, you'll manage real-time customer communication across text and chat, support Sales and Operations, and help ensure every customer knows what's next throughout their experience with Refloor.
What You'll Do:
- Manage inbound and outbound customer texts and chats
- Respond to live website chat inquiries in real time
- Route qualified opportunities to the Call Center
- Monitor conversations and escalate customer feedback or issues
- Support testing of new text and chat scripts
- Maintain professional, timely, and brand-aligned communication
What You Bring:
- Contact center, sales support, operations, or customer service experience
- Strong written communication and text/chat skills
- Excellent attention to detail and organization
- Ability to work independently in a fast-paced environment
- CRM experience a plus (HubSpot, Salesforce, or similar)
- Ability to work 11:30am7:30pm, 5 days a week, including Sundays and Mondays
Benefits at Refloor:
- Hourly: $20-$22
- Paid Time Off (PTO) + Holiday Pay
- 401(k) Retirement Plan
- Medical, Dental, and Vision Insurance
- Life Insurance
- Fast-paced, team-oriented work environment
- Opportunities for growth in a rapidly expanding company
Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first.
If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!
RefloorVacancy posted 4 days ago
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