Advertising Account Manager

Job Title

Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Establishes oneself as the primary point of contact to address day-to-day inquiries. Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals.

Account Planning/Management: Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, revenue flow, budget changes, security concerns or risks), leveraging automated systems to ensure account health and elevate client's business. Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.

Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Works to overcome obstacles and sell tailored solutions. Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals. Establishes recovery action plans to improve the client's overall experience and avoid future instances of dissatisfaction. Guides others in using CRM and other tools (e.g., customized performance dashboards), and shares best practices. Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs). Leverages competitive trends and shares knowledge with others as a subject matter expert. Maintains knowledge of current security policies and best practices, leveraging security as a core component of product and service offerings.

Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 6+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience. Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 5+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 8+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience. Paid Search/SEM experience and platform knowledge, hands-on keyboard across large-scale search programs. Data analysis skills, interpreting large volumes of data and translating to optimizations and client growth opportunities. Proficiency in Excel, with experience in Power BI or similar large-scale reporting tools. Interest and experimentation mindset for learning new tools, transforming work with AI; experience with workflow automation. Ability to balance multiple projects and tasks, and prioritize effectively for greatest impact. Demonstrated success influencing client and internal cross-functional stakeholders to drive strategic outcomes, resolve complex challenges, and advance business priorities. Travel industry search marketing experience.