Experience Owner (Marketing Personalization & Decisioning)

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of one of Navy Federal's products used by our members and employees. The Experience Owner will partner closely with the other members on the product team, including the Developers and UX representative as needed while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Experience in product management or ownership to include Scrum, Agile and/or XPExperience leading, shaping and developing innovative solutions while managing business risksExperience in market/consumer research, project management, and analysis in support of strategic planning initiativesAbility to multi-task and prioritize with minimal direction and assertiveness to change team processes quicklyAbility to productively communicate to stakeholders, team members, and leadersExperience in developing business or technology strategyKnowledge of project/program management processes and methodologiesProject leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team membersAbility to exercise initiative, produce desired results and achieve objectivesAbility to learn different collaboration or product management tools quicklyEffective skill building effective relationships through rapport, trust, diplomacy and tactAnalytical and conceptual skills to create original concepts/theories for various projectsSkill delivering effective presentations to groups of various sizesSkill influencing and guiding strategic thinkingStrong verbal, written and interpersonal communication skillsStrong problem solving and negotiation skillsBachelor's Degree in Information Technology, Strategy, Marketing, or other related field, or the equivalent combination of training, education, and experienceDesired QualificationsBackground in technology or entrepreneurshipAdvanced knowledge of credit union operations/processes and proceduresExperience with Pega Customer Decisioning Hub or similar decisioning engine.Experience with marketing communication strategy and/or delivery.Additional InformationHours:Monday - Friday, 8:00AM - 4:30PMLocation:820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 22602Collaborate with a cross-functional team to define and launch product vision and strategyAssist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the teamInfluence, and motivate product team and stakeholders towards continuous improvement of productAssist with translating program vision into product user storiesAssist with managing the product backlog including refinement of stories with cross-functional teamPartner with business analysts to integrate usability studies, user research, and market analysis to into product requirementsAnalyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritizationRegularly analyze true needs for product features and constantly push for clear understanding of valueServe as an agent of change, looking for new ways to solve problems for members and collaborate as a teamProactively work with product team to formulate creative ideas or solutions for potential issuesStay current with technology as well as, government/policy impacts and industry best practicesAssist with determining when added product value should be pushed to members/employeesAssist with the communications/presentations to executive managementPerform other related duties as requiredFull timePosting Date: 2026-08-21