ServiceNow Configuration DevAdmin-Philadelphia, PA

ServiceNow Configuration DevAdmin

Location: Philadelphia, PA

Position Type: Contract

Rate: DOE W2

Interview mode: Face to Face

US Citizen, Green Card and GC EAD Preferred

Responsibilities

• Perform day to day administration of the ServiceNow tool, including making approved changes to process and work flows.
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming
• Develop clear and concise technical & process documentation.
• Communicate ServiceNow process, operations and capability information to all levels of management effectively.
• Maintain the integrity of the ServiceNow tool across production and non-production environments.
• Understand new SN features and unused module functionality to drive platform expansion and adoption
• Review Stories, ensure requirements are clearly understood and aligned to program guiding principles and provide guidance to Junior developers on best direction for configuration
• Perform installation and testing of vendor-provided updates and new releases.
• Work with business users to identify and refine business requirements and workflows.
• Lead technical analysis of additional module implementations within SN, including requirements gathering, process modeling and gap analysis and mitigation
• Support the design of SN integrations and work with SN, business partners and technical teams for implementation
• Identify and define business solutions for ITIL users.

Candidate should have:

• Minimum 2+ years' direct experience as a ServiceNow Admin or application owner, configuring core ServiceNow modules including Service Catalog, Asset, and Configuration.
• Experience with Javascript is a MUST for development of backend services.
• Demonstrated understanding of ITIL processes, operations and procedures
• Familiarity with Agile (Scrum) and Waterfall methodologies
• Advanced Scripting/ Reporting and other classes area highly recommended.
• Experience in producing enterprise level reports, including compiling data from several different sources.
• Experience with processes involving problem identification, recovery, escalation and resolution.
• Working knowledge of relational databases.

Bonus Skills:

• ServiceNow ESS portal experience a plus
• CSS, HTML, Web Services (REST)
• ITIL V3 Foundation Certification preferred
• Experience supporting a global implementation of ServiceNow preferred