Senior Creative Operations Consultant

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Sr. Creative Operations Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Responsibilities Own the end-to-end creative workflow for a high-volume CRM account across email and direct mail campaigns, from brief intake through creative approval. Manage creative timelines, review cycles, and task progress in Workfront, including daily standups and proactive follow-up to keep deliverables on track. Coordinate pod capacity planning and resource assignments, identifying constraints, escalating blockers, and supporting contingency coverage for competing priorities and planned time off. Lead creative quality assurance and readiness for handoff to campaign operations, including version control, file troubleshooting, and asset completeness. Manage image licensing and apply knowledge of email and direct mail specifications and production best practices across deliverables. Required Skills Ability to work independently and collaborate as part of a team. Effective written and verbal communication skills. Meticulous attention to detail and quality of work product. Ability to build and sustain professional relationships. Ability to lead projects or workstreams. Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment. Strong interpersonal skills and professional demeanor. Ability to meet deadlines. Ability to provide clear guidance to others. Qualifications Required Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. 5+ years of experience managing creative resources, workflows, and output in high-volume settings. 5+ years of experience with email and direct mail creative development and deployment. 5+ years of experience with project management platforms such as Workfront or Jira. 5+ years of experience in an agency environment and working with hybrid onshore/offshore teams. Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred Experience supporting CRM-focused creative operations across email and direct mail programs. Experience managing concurrent deliverables, review cycles, and deadlines in a high-volume environment. Experience with capacity planning, resource assignment, and workload balancing across teams. Experience performing creative quality assurance, version control, and production handoff activities. Experience managing image licensing, file troubleshooting, and asset readiness for deployment. For individuals assigned and/or hired to work in New York, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 to $155,000. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. #J-18808-Ljbffr Relha LLC