Client Services Manager

Visiting Angels is a private, non-medical home care agency seeking a dynamic, efficient, and friendly individual to join our team as Client Services Scheduling Manager in Jenkintown! Visiting Angels is part of Yen Care Group- a prominent name in Geriatric Care domain with presence in US, UK and India. As Client Services Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and as Client Services Manager, you will manage a team of Client Care Scheduling Managers/co-ordinators to assign appropriate caregivers and monitor their success. You will be also responsible for "front to back" interactions with clients. Competitive salary based on experience(Best in the market! PTO 401K Life Insurance On-call pay In this role you will: Assist Senior Manager and Director in managing a team of Scheduling Managers and Coordinators Point person on all Client Related issues for cases under you and your team Participate in initial and ongoing client and caregiver meetings Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted Evaluate client and employee satisfaction to effectively resolve complaints and incidents Recognize and reward good job performance and promote caregiver recognition Escalate disciplinary action to the Senior Client Services Manager Maintain positive relationships with clients and referral sources Perform on-call evening and weekend duties, as directed Perform other functions as deemed appropriate by the management team Requirements: Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software Excellent communication skills and professionalism at all times Detail-oriented team player Ability to multitask, work under pressure and problem solve Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations. Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions. This position is open at our office in Jenkintown PA. We are located at 1250 Greenwood Avenue, Suite 1A, Jenkintown, PA 19046. Please call us at View phone number on click.appcast.io with any questions! ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION. Visiting Angels Greater Philadelphia Serving Grtr. Philadelphia with offices in Jenkintown, Chadds Ford, Havertown, Horsham, Philadelphia & King of Prussia. Visiting Angels Greater Philadelphia offers compassionate, personalized in-home senior care, enabling clients to age comfortably and safely in their homes throughout the region. Home Health Care Services Medical Practices Hospitals and Health Care Company size 51–200 employees Company type Privately held Founded 2004 Momentum Team growth Momentum Team growth 21% in 12 mo 23 employees on LinkedIn Jul 23 May 26 Footprint Where they work Headquarters Jenkintown, PA The Plaza Apartments, 1250 Greenwood Avenue, Suite 1, Jenkintown, PA 19046, US 300 Welsh Rd Bldg 1 #131, Horsham, PA 19044, US 1204 Baltimore Pike #301, Chadds Ford, PA 19317, US 1950 Lawrence Rd, Suite 1A, Havertown, Pennsylvania 19083, US 3675 Market St #200, Philadelphia, PA 19104, US 2000 W Valley Forge Circle, Suite 118, King of Prussia, Pennsylvania 19406, US #J-18808-Ljbffr Visiting Angels Greater Philadelphia