Account Manager - Brokerage

JOB SUMMARY:

Develop sales plans to acquire new customers on an on-going basis, solicit shipments from customers as needed, maintain and manage on-going sales pipeline while utilizing customer relationship management tools, provide necessary information to team members about new customers through the on-boarding process. Maintain and achieve sales goals through a clear and directed sales plan.

ESSENTIAL FUNCTIONS:

1. Outbound phone calls and visits to new potential shippers and carriers in order to achieve the objectives of the agreed upon sales plan.
2. Develops personal sales plans. Engages in on-going training to better develop sales skills.
3. Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
4. Analyzes bids and responds to requests for quotes.
5. Searches customer records using company CRM system and provides necessary information and or reports to sales manager and team members.
6. Sets daily, weekly and monthly sales goals and achieves goals.
7. Maintains accurate notes and sales activity in the company CRM system.
8. Keeps operational teams informed as to new customers and provides details to operational teams as to the requirements and needs of each new customer on-boarded.
9. Responds to customers' requests via telephone or email, using personal computer when necessary.
10. Has extensive knowledge of services offered, pricing, delivery and transit times, various telemarketing skills, and similar data, as required.

ADDITIONAL RESPONSIBILITIES:

1. Travels to customer locations as needed.
2. Completes shippers request for quotes (RFQ) as needed.
3. Performs other allied duties as assigned by supervisor.

Requirements

EXPERIENCE AND BACKGROUND:

One (1) years' experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job. Ability to compose correspondence, think on your feet, and knowledge of what excellent customer service is.

EDUCATION:

High school education mandatory, College degree preferred.

WORK ENVIRONMENT:


Work is generally performed in a warehouse environment. The noise level is moderate. Generally, well ventilated, and well lit. Warehouse team members may be required to wear protective clothing. Additionally, may operate heavy equipment and strict safety regulations may be required.


PHYSICAL EFFORT:


Work is physically strenuous and team members are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping. Team members may be required to climb ladders, use hand tools, and/or use heavy machinery (e.g., forklift, etc.). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Light duty options may be available.


Salary Description


$50,000 - $57,799 annually