Account Manager

Position: Client Relations Leader

Location: Savannah, GA

Compensation: $75-80K base salary + annual profit share ($8K-$10K)
Benefits: BCBS healthcare (50% employer-paid), accrued PTO, company cell phone, Simple IRA with match, and access to company vehicles (not take-home).

About the Company

Our client is a growing commercial landscape company with a $7.5M branch in Savannah, GA, specializing in commercial maintenance and enhancement services. The branch has built a strong foundation with a 95% client retention rate and an experienced team. As the company continues to expand toward a $10M goal, they are seeking a Client Relations Leader to help strengthen relationships, ensure quality service, and drive growth.

Their clients include distribution centers, churches, shopping centers, apartment complexes, and condo associations. The team uses Aspire Software to manage client relationships, operations, and performance metrics.

Position Summary

The Client Relations Leader is the face of the company for assigned accounts - serving as the single point of contact to ensure client satisfaction, proactive communication, and service excellence. You'll build long-term relationships, identify enhancement opportunities, and work closely with operations to maintain high-quality results across all properties.

Key Responsibilities
Client Management

• Serve as the main contact for all assigned clients, fostering strong, trust-based relationships.
• Communicate proactively with clients and respond to all inquiries by end of day.
• Educate clients about their properties, service agreements, and landscape care.
• Enter and maintain accurate client information in Aspire Software.
• Partner with the Branch Leader to coordinate responses to client needs.
• Retain at least 90% of assigned annual contract accounts.
• Present enhancement ideas and solutions using the Aspire estimating process.

Site Management & Quality

• Conduct regular site visits and client meetings as scheduled by the Branch Leader.
• Ensure top-tier quality control and client satisfaction on all properties.
• Measure sites for bids and verify accuracy in scopes and budgets.
• Monitor site performance data (labor efficiency, audits, etc.) daily; identify and correct variances.
• Present weekly updates and improvement plans to the Branch Leader.
• Complete monthly site audits in Aspire and ensure GANNT charts are current.

Team Leadership

• Communicate clearly with the Operations Leader to ensure alignment on client goals.
• Hold the Operations Leader accountable for quality and performance.
• Provide coaching, problem-solving, and support to ensure smooth field operations.

Sales & Enhancements

• Develop and maintain strong enhancement sales pipeline with existing clients.
• Design and price enhancement projects; prepare proposals and secure client approval.
• Coordinate job scheduling with the Operations Leader.
• Manage client budgets for maintenance and enhancement projects.
• Meet or exceed monthly and annual sales goals as outlined in the company's sales plan.

Why This Opportunity?

• Established yet growing: Join a thriving $5M branch with the structure and support to keep growing.
• Strong team: Work alongside skilled professionals who take pride in quality and service.
• Client-focused culture: Build lasting relationships and see your impact firsthand across Savannah's commercial properties.
• Career growth: Be part of a company that invests in your development and rewards performance.

Interested in learning more?

Apply today or send your resume to start a confidential conversation about how this opportunity could align with your goals.