Field Service Technician - Columbia, SC

Field Service Technician - Columbia, SC

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

PAY RANGE:

$20 - $27 an hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. A 10% shift differential will be paid for working 2nd shift hours.

WORK SCHEDULE:

Days: Monday - Friday

Time: 8:00 am - 5:00 pm or 6:00 am - 3:00 pm, on-call every 5 weeks Saturday and Sunday all day.

Key Responsibilities

Ensure overall customer satisfaction

Diagnose system problems and make repairs

Keep customer apprised of progress during maintenance or a down system situation

Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance

Any other job responsibilities as assigned within scope of position.

Skills, Knowledge & Expertise

Education Level:

Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience. Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred.

Qualifications:

Excellent customer service and communication skill

Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication

Logical trouble shooting skills and capability to isolate problems at PCB or component level

Ability to effectively work with electric schematics, logic diagrams, mechanical drawings

AC/DC power distribution, and digital/analog circuitry

Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred

3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience

Hold a Valid Driver's License

The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

REQUIRED SKILLS AND COMPETENCIES:

A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory

Must be able to lift up to 50 pounds without assistance

Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist

Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.

Ability to work weekends and/or holidays on a rotational basis to accommodate business needs

Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions

Must be able to drive to customer sites during working hours

Occasional travel outside your assigned territory including air and overnight travel may be necessary

Ability to accommodate limited accessibility at a job site

Ability to work autonomously with minimal supervision

Job Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country!

Benefits:

401(k) Retirement Plan with Fidelity 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution

Health insurance 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield

Paid Parental Leave

MDLive 24/7 Virtual Doctor plus a Nurse Line

Dental insurance

Vision insurance

FSA / Dependent Care

Voluntary Life Insurance

Basic Life insurance and AD&D Company paid

Short Term Disability / Long Term Disability / Employee Assistance Program Company paid

Paid Vacation start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service

Paid Sick days based on City/State requirements

Paid Holidays 9 to 11 days based on start date

Professional development assistance

Education assistance

Adoption Assistance

Legal and ID Theft plans

Annual Bonus opportunity

Opportunities for internal promotions/career advancement

Company Vehicle/Insurance this benefit only applies to certain positions

About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that's how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.