Property Administrator

Property Administrator – Philadelphia & Boston

Arden Group is a vertically integrated real estate investment management firm focused on equity and debt investments in the top 25 US MSA's. Founded in 1989, Arden Group has acquired approximately $7 billion of properties and assets managed in excess of $12 billion of commercial real estate assets.

Established by Arden Group in 2021 as a best-in-class logistics real estate operating platform, Arden Logistics Parks specializes in the acquisition, improvement and property management of light industrial business parks and industrial outside storage. Our real estate investment business operates a geographically diverse portfolio of more than 10 million square feet of last mile facilities in 12 highly sought-after markets of urban infill locations throughout the United States.

Recently listed as "Best Places to Work in PA" for 2025, our firm provides a supportive and exciting culture for our employees to challenge themselves and thrive. As a growing firm, we are looking for experienced team members with a passion for working in a high-growth environment. We value employees who are responsive, tenant-centric, and nimble and we've created an environment for such employees to flourish as we continue to expand.

Position Overview

We are seeking a Property Administrator who will play a critical role in ensuring our Philadelphia & Boston portfolio consisting of approximately 1.8 million SF of industrial space is running smoothly and tenants are getting prompt responses.

This position is located in our Philadelphia office and is not a remote position.

Job Responsibilities (Include, But Are Not Limited To The Below):

Office Management and Administration

• Serve as our first point of contact at our Philadelphia & Boston tenants and vendors.
• Provides great customer service with co-workers, vendors, and clients.
• Direct tenant questions and requests via phone and email.
• Provide administrative support to the Property Management team.
• Maintain calendar for team on deadlines and events.
• Draft defaults and other notices at PM direction.
• Utilize Commercial Café to send out standard tenant notifications (holidays, closures, general announcements).

Property Operations

• Available as first point of contact to route emergency maintenance matters with urgency.
• Monitor and respond to emails in market shared inboxes.
• Maintain Facility Manager in Yardi by setting up and managing work orders through completion. Documenting and routing tenant service requests through Facility Manager.
• Maintain tenant and vendor insurance reporting internally or through our compliance partner.
• Submit roof repair requests through our Roof Management platform.
• Prepare Move In checklist on Monday.com and assign responsibilities.
• Prepare Move out workbooks and manage pre-move-out timelines
• Order welcome gifts for new tenants and arrange keys.
• Manage vendor relationships and track operating work through completion

Accounting

• Run and distribute regularly scheduled A/R reports for the team.
• Maintain Lease Manager in Yardi and document all AR collection efforts in tenant record with guidance from your Property Manager.
• Understand tenant billing procedures and deliver billing backups to tenants
• Prepare AR adjustments and tenant billbacks.
• Timely coding of property invoices and checking for accuracy.
• Assist in setting up new vendors in Yardi by requesting COI, email and W9 information.
• Prepare monthly Commercial Billing Reports to ensure monthly rent billings are correct and prepare late fee and holdover rent report for PM to review.
• Set up and ensure accuracy of job codes and capital contracts in accounting system for unit rollovers and other property management driven capital projects in Construction Manager.
• Review monthly accruals and submit to PM for final review.
• Review monthly late fee report adding notes and submit to PM for final review.
• Monitor and track site utilities, manage utility transfers
• Review payables for coding and coordinate GL Reclassifications

Requirements / Qualifications:

• Bachelor's degree from a four-year college or university in Business, Communications, or other related field preferred; and 3+ years related experience and training; OR an equivalent combination of education and experience.
• Microsoft Suite: Calendar, Outlook, Word, Excel, Teams, etc. Yardi experience is preferred.
• Strong creative problem-solving and customer service skills
• Effective written and oral communication skills

Benefit Offering

We offer competitive compensation packages, comprehensive medical, dental, vision, and life insurance, FSA and HSA, 401k with match, PTO, paid and floating holidays, paid parental leave, professional development resources, and company discounts.

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, genetic information, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The vision requirements include close vision and ability to focus. The employee may frequently lift and/or move up to 25 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.