Trainer

Trainer

As a Trainer, you'll assist the Training Manager to devise our organizational training strategy, oversee its implementation, support customer training needs, and assess outcomes. This position professionally promotes the company through professional, responsive customer service support. This role is on site, out of our Lincoln, NE location.

Key responsibilities include:

• Presenting online training, customer training, dealer training in both onsite and offsite locations.
• Modifying existing training material to meet new program strategies.
• Developing and updating new training materials by communicating with product managers to keep all collateral current to keep current with HW and SW releases.
• Automating classroom presentation tools with online Learning Management System (LMS) format.
• Maintaining lab and lab equipment to current hardware and software releases.
• Determining and managing training needs, training manuals and collaterals, videos based on customer and proposal requirements, and online repositories.
• Consistently monitoring the program to keep up with competitors' training programs and training techniques and evaluating the training program's success.
• Maintaining accurate training certifications and customer records.
• Scheduling training sessions effectively.
• Communicating directly and professionally with customers to facilitate problem resolution via telephone, email, and letter while answering technical questions, and documenting customer suggestions and/or complaints.
• Timely and proactively communicating with an emphasis on professionalism.
• Managing projects related to customer training requests and records of trained technicians.
• Effectively accepting and completing special assignments and projects as directed.
• Agreeing to abide by the established Approval Matrix.

Qualifications include:

• BS or MS degree in a technical field or management field preferred.
• 5+ years' experience in a technical environment.
• 2+ years' experience in a training department developing and presenting technical and hands on training.
• Basic understanding of LMR systems and products a plus.
• Must have experience developing curriculum for an online Learning Management System (LMS).
• Experience with Online Learning Management System curriculum development.
• Public safety involvement a plus.

What we're looking for includes:

• Proven work experience as a Technical Trainer.
• Work experiences with land mobile subscriber radios and/or systems.
• Excellent communication and interpersonal skills, both written and oral.
• Effective leadership skills.
• Ability to display genuine customer concern.
• Ability to manage time and projects effectively.
• Strong presentation skills.
• Ability to learn new RF technologies and related products.
• Excellent organizational and project management skills.
• Ability to produce accurate and detailed documentation and reports of customer needs.
• Proven ability to adhere to budget and provide input for forecasting.

Travel requirements include:

• Up to 75%

What we offer includes:

• Competitive salary
• Health, dental, and vision benefits
• Additional supplemental benefits
• 401K + employer match
• Tuition reimbursement
• 12 paid holidays + additional PTO
• Supportive- team-driven environment
• Opportunities to work on mission-critical projects that make a real impact

Equal Opportunity Statement:

EF Johnson Technologies is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.