IT Support Assistant

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

About the Role

Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level IT Support Assistant to join our small but growing IT team. This is a great opportunity for someone early in their IT career, whether fresh out of school, self-taught, or coming from a tech-adjacent retail role, to get hands-on experience supporting a real, multi-location business.

You'll be the first line of support for day-to-day technical issues across our store network: phones, internet connectivity, basic hardware and software troubleshooting, and general tech support requests from store staff and management. This role is ideal for someone who's patient, detail-oriented, comfortable talking users through problems over the phone, and eager to build real-world IT experience.

What You'll Do

Field and resolve day-to-day IT support requests from store locations, phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting

Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues

Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff

Document recurring issues and maintain clear records of support requests and resolutions

Escalate more complex technical issues to the IT Systems Administrator as needed

Occasionally travel to nearby store locations for in-person support or equipment delivery/setup

Help maintain accurate device and equipment inventory across all locations

What We're Looking For

A genuine interest in IT/tech support and a willingness to learn

Strong communication skills, comfortable explaining technical issues to non-technical staff, patiently and clearly, by phone or in person

Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues

Reliable, organized, and able to manage multiple requests at once without getting overwhelmed

A valid driver's license (occasional local travel required)

Nice to have, not required:

Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)

Familiarity with ticketing systems, remote support tools, or basic networking concepts

No prior professional IT experience required, we're looking for the right attitude and aptitude as much as a resume.