Senior Product Support Engineer
SMC Corporation of America
PURPOSE This role is to provide mechanical and/or electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be creative in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on advanced systems analysis and solutions while mentoring throughout the organization. ESSENTIAL DUTIES
- Collaborate with internal and external customers to establish requirements that meet desired outputs while suggesting alternatives.
- Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
- Communicate technical knowledge, specification, design, and business direction to an extended audience of internal and external customers.
- Read, interpret, troubleshoot pneumatic and electrical schematics.
- Troubleshoot and configure product communication protocols.
- Troubleshoot pneumatic and electrical circuits.
- Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
- Perform independent research on a variety of topics, provide summarized data, and present observations.
- Complete assigned tasks while implementing departmental processes.
- Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
- Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
- Travel mainly for the purpose of training, customer support, or trade shows. (Less than 35%)
- All other duties as assigned.
- Record daily activities
- Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
- Ability to work in a stationary position for prolonged periods of time.
- Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
- Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
- Ability to travel and/or attend meetings domestic and internationally outside of normal business hours
- Bachelor's degree in a mechanical, electrical, or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
- Competent understanding of the product development process.
- Fluent understanding to apply project management principles, methodologies, and documentation.
- Competent understanding of CAE tools and results as applied to the product application process.
- Competent understanding of tolerance as it relates to design intent.
- Fluent understanding of common industrial processes and/or controls.
- Competent understanding of material and component options by application.
- Fluent understanding of schematics.
- Competent understanding of communication protocols.
- Fluent in conducting research using corporate resources.
- Expert at efficient use of time to effectively plan and execute multiple duties.
- Expert to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
- Fluent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
- Fluent ability to communicate utilizing corporate office software.
- Expert ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
- Expert ability to communicate, in English, with internal and external customers tactfully and professionally.
- 8+ years (preferred) relevant work experience
Vacancy posted 3 days ago
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