Sales Support Specialist

Our client, IMS Trading LLC- Cleanlogic , is hiring a Sales Support Specialist , in the Audubon market.


THE DIFFERENCE WE MAKE

We think "nice and clean" is the greatest feeling in the world. That's why we're committed to offering the highest quality bath accessories at an affordable price. That's why we act responsibly and sustainably. That's why we treat our customers and our employees with fairness, respect, and care. That's what being nice and clean is really all about, and right now, the world can use all the nice and clean it can get.


WHAT IT TAKES TO BE "NICE AND CLEAN"

When IMS began more than 20 years ago, we committed to creating a socially responsible company where everyone is invited to join us in doing good business that was good for all. We haven't lost sight of that vision. Giving back and inspiring change is as much a part of our day as growing into the #1 national brand in the bath & accessories category. Today, we're focused on making products to bathe every human and clean every home, while continuing our effort to diversify our voice, widen our perspective, and expand our reach.


Our mission is to Inspire ALL to achieve Independence & Success. We are minority owned, NMSDC certified, and our products are accessible, focused on quality while supporting sustainability initiatives and employ our DEIA program in our workforce. Our inclusive packaging has blind and low-vision shoppers in mind with braille and proceeds support 501c3, Inspiration Foundation.

POSITION SUMMARY

The Sales Support Specialist is responsible for providing essential support to sales representatives and effectively addressing customer and prospect inquiries. This role involves troubleshooting customer issues, managing data integrity, and guiding the sales team while overseeing sales tracking tools and supporting trade show participation. The specialist acts as a liaison with account managers, stays informed about product launches, and recommends sales process improvements. By leveraging their expertise, they contribute to the development and maintenance of positive customer relationships and ensure the smooth operation of the sales team.

ESSENTIAL DUTIES

Sales Support

• Support the sales team with meeting preparations, presentations, and price quotes.

• Generate and distribute daily, monthly, and quarterly sales, broker, and distributor reports.

• Create and file master price quotes for prospects and customers.

• Generate ad-hoc reports as requested by the sales team.

• Maintain databases of sales records and respond to concerns to ensure customer satisfaction.

• Send sales and executive leadership team (ELT) reporting updates on important stock.

Meeting Coordination

• Schedule and organize trade shows, managing documentation, product transport, and appointment preparations.

• Coordinate and send out meeting agendas in advance and alert required team members.

• Take notes and compile/send feedback from meetings.

• Assist in coordinating meeting scheduling and communication prior to/during shows.

Reporting and Analysis

• Regularly update and send key Pivot and Sales reports to the sales team.

• Produce monthly broker reports (AWG HGS, UNFI SV, KeHe).

• Prepare daily and weekly sales reports, including updates to BloomGrowth scorecard.

• Generate OOS Item Distribution report and assist with allocation calculations.

Customer and Vendor Management

• Set up new customers, brokers, and prospects in the network and SAO systems.

• Manage Repositrak to keep customer information updated.

• Obtain and submit customer-specific documents, including compliance certificates and insurance forms.

• Update pricing data, customer info sheets, and handle price discrepancies.

Trade Shows

• Manage all aspects of tradeshows, including registration and necessary administrative documents.

• Coordinate travel details and finalize sample requests for shows.

• Track show expenses and ROI, and gather feedback for improvements.

Sample Requests

• Act as the main point of contact (POC) for new sample requests.

• Fill out and submit sample request forms, coordinating follow-ups and tracking information.

CRM Management

• Serve as administrator for Pipedrive, managing data and generating routine reports.

• Train domestic and international sales teams on Pipedrive usage and new capabilities.

• Manage, track, and update processes through Pipedrive.

Processes and Procedures

• Analyze operational processes causing delays and propose solutions.

• Communicate any changes to all affected groups and provide reminders on processes.

• Maintain templates for repeated tasks to speed up delivery.

International Coordination

• Main POC for all international customer orders and customer service.

• Assist with international forecasting processes and communicate with the China team for inventory planning.

• Update the SAP system with relevant information as needed.

General Administrative Support

• Complete various administrative tasks and other duties as requested.

• Maintain strong knowledge of industry trends and company operations.

• Collaborate with Product Development on new item launches and required company information in vendor portals.

Requirements

QUALIFICATIONS & SKILLS

• A minimum of three years of experience in a similar role within the retail or consumer goods packaging industry; prior experience in the beauty or cosmetics sector is preferred.

• Bachelor's degree in Business Management or a related field preferred.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and sales applications.

• Excellent communication skills, with strong leadership and interpersonal abilities.

• Highly organized and detail-oriented, with exceptional time-management skills.

• Ability to adapt in a fast-paced and constantly changing environment.

• Familiarity with CRM systems is a plus.

MENTAL/COGNITIVE & PHYSICAL REQUIREMENTS: (WITH OR WITHOUT THE AID OF REASONABLE ACCOMMODATION AND MEDICAL DEVICES)

• Ability to effectively engage, communicate, and collaborate with diverse individuals.


• Capacity to maintain professionalism and emotional regulation in high-pressure situations and when managing interpersonal challenges.


• Demonstrated ability to work collaboratively and constructively in a team environment.


• Ability to work based on scheduled hours at our facility in Audubon, PA.


• Capacity to perform prolonged periods of work in a stationary position, in an office setting.


• Ability to comprehend and analyze documents.


VALUES

• Social Impact: Support our mission to foster inclusivity and contribute to increasing employment opportunities for diverse talent, particularly individuals with disabilities, through your daily work and commitment to our purpose-driven goals.

• Sustainable Contribution: Contribute to our commitment to sustainability by aligning personal work practices with eco-friendly and socially responsible objectives, supporting a healthier planet.

• Ethical Conduct: Uphold a culture of ethical practices by embracing transparency, accountability, and responsible communication in your role, strengthening consumer trust and company integrity.

ADA


IMS Trading, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.


OSH Act IMS Trading, LLC is committed to providing a safe and healthy workplace in compliance with the Occupational Safety and Health Act (OSH Act). All employees are expected to adhere to safety standards, participate in safety training, and report any hazards or unsafe conditions. IMS Trading, LLC goal is to maintain a work environment that is free from recognized hazards and to ensure the safety and well-being of all employees.


EEO

IMS Trading, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.