Outpatient Clinic Manager

At Steadfast Health, we're on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first.

WHY THIS ROLE EXISTS

We're hiring the founding Clinic Manager for our new outpatient substance use disorder (SUD) treatment center in Raleigh, NC. Steadfast Health operates clinics across multiple states, and Raleigh will be our next launch where we will use a playbook we've refined through every prior launch: proven hiring processes, clinical protocols, and operational systems that let a new Clinic Manager focus on building a strong local team and culture rather than inventing infrastructure from zero. The Clinic Manager exists to own the daily operations of a outpatient SUD clinic — and is made for someone who wants to lead, stabilize, and grow a new site, backed by an organization with an established foundation and a track record of successful clinic launches. This isn't a from-scratch build: you'll have the benefit of Steadfast's existing operational playbook, clinical standards, and organizational support, while still getting the ground-floor experience of shaping your own team and clinic culture from day one. This role is a strong fit for candidates coming from outpatient behavioral health, mental health, or substance use disorder treatment settings. Base salary range: $90,000 - $110,000, with a 10% performance based bonus program.

RESPONSIBILITIES

Operations & P&L Management * Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance. * Own the clinic's P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth. * Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals. Leadership & Team Development * Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment. * Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery. * Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability. High-Quality, Harm Reduction-Aligned Care * Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care. * Ensure that patient care is holistic, compassionate, non-punitive, and in line with best practices for substance use treatment, including our commitment to low-barrier, harm-reduction care. * Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care. Growth & Community Engagement * Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic. * Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast's commitment to being a trusted extension of their care team — responsive, proactive, and solutions-oriented. * Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and drive operational excellence across the organization.

SOME OF THE BENEFITS

• Healthcare Coverage: Medical, dental and vision insurance
• Time Off: Flexible time off with generous PTO, floating paid holidays, and

paid volunteer days * Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities

• Continuing Education: Annual CEU support & ongoing paid training
• Employee Assistance Program (EAP): Free, confidential access to therapist

sessions, legal guidance, financial resources, health coaching, and more — to support your overall well-being

• 401K Match up to 5%
• 100% employer-paid short-term and long-term disability and employer-sponsored

life insurance * SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace * An opportunity to get in at the ground level and shape how we grow!

QUALIFICATIONS

* Proven leadership experience in outpatient clinic operations management within a substance use disorder or behavioral health treatment setting. * Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team. * Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity. * Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality. * Solid understanding of patient care processes, healthcare best practices, and regulatory requirements, in SUD treatment setting.

• Experience with workflows and regulatory standards.
• Strong interpersonal and team-building skills, with an ability to develop,

engage and inspire diverse clinical and operational team members. * Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges. * A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers. * A passionate advocate for Steadfast Health's mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care. Schedule: This role follows the anticipated schedule of Monday - Friday, 8:30a - 5:00p EST. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to operate standard office equipment (e.g., computer, keyboard,

phone, printer) as part of regular work duties. * Sufficient visual acuity to read and analyze data on screens and in printed reports. * Manual dexterity sufficient to type, use a mouse, and handle office tools and documents. * Ability to participate in virtual meetings with both audio and visual components (e.g., Zoom, Teams). * Ability to navigate outpatient clinic spaces, including group therapy rooms, counseling offices, waiting areas, and common areas. * Work may involve exposure to high-stress situations, including patient de-escalation, requiring emotional resilience, professionalism, and trauma-informed skills. * Ability to remain on your feet for extended periods, including walking and standing during clinic operations. * Ability to occasionally lift and carry office supplies or clinic materials weighing up to 20 pounds. * Ability to respond to emergency situations, which may require quick mobility and/or providing assistance to ensure patient or staff safety. * Ability to manage and oversee the physical environment of the clinic to ensure it is maintained in accordance with health and safety standards.

INVESTORS & PARTNERS

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.