Customer Success & Support Lead - SMB & Mid-Market (Hybrid)
Nomic
Nomic, Inc. is seeking a Customer Success & Support Manager based in New York City. You will be the first point of contact for support and drive customer success for small to mid-market accounts. Your role involves managing support queues, resolving Tier 1 issues, and driving account growth. This position requires 3-5 years of B2B SaaS experience and proficiency with support tools. We offer a competitive salary, equity participation, and a flexible work model with three days in the office. #J-18808-Ljbffr
- Releady is seeking a Middle Office Trade Support Analyst to work in New York with a strong background in Capital Markets, Trade Support, and Financial Products Operations... ...accuracy, and collaborating with various teams in a hybrid work environment. The ideal candidate will...SuggestedContract workWork at office
$110.03k - $165.04k
...Patient Support Manager, Market Access (Mid-Atlantic) Agios Pharmaceuticals is searching for a dynamic Patient... ...and related knowledge with customers and internal team members for complex... ...can be fully remote in the U.S. or hybrid with Cambridge headquarters. Hybrid...SuggestedRemote workHome officeFlexible hours3 days per week$155k - $175k
Bipsync Limited in New York is seeking a Lead Client Support Manager to join their Customer Success team. You will be responsible for managing the client support operation, ensuring high-quality and professional responses to customer queries. The role offers a blended...SuggestedWork at officeWork from homeFlexible hours- ...Hi! I’m Allie, Head of Support at Ashby. As our Support... ...an exceptional customer experience is ensuring... ...first Workforce Management Lead at Ashby. This is not a... ...holistic vision of Support success. Strategic Enablement (... ...time to join About Go To Market Our Support team is a...SuggestedTemporary workWork at officeFlexible hoursShift work
$53k - $78k
...the New York City office on a hybrid cadence. Position Summary... ...Administration & Regional Operations Lead the logistics and coordination... ...& Learns, and dinners. Support and assist with all technology... ...and coordinate the Sales Market Leader calendar, ensuring key...SuggestedWork at office$18 - $24 per hour
...Remote Data Entry & Typist Support Coordinator (Part-Time... ...tutorial videos, and lead quarterly Skill... ...You'll Love This Job Hybrid Expertise: You'll build... ...colleagues in data science, customer success, and IT. You'll play a... ...at $18-$24 per hour; mid-level rates range from...Hourly payFull timePart timeWork at officeRemote workHome officeShift work- Prime Application Support Technical Lead Analyst (Vice President) Apply (opens in new window) Job Req Id: 26946622 Location(s): Kowloon, Kowloon City, Hong Kong SAR Job Type: Hybrid Posted: Mar. 17, 2026 Discover your future at Citi Working at Citi is far more than just...Full time
- ...A dynamic fintech startup is seeking a Digital Support Manager to enhance their support for community banks. This role involves managing... .... The position offers competitive compensation, health benefits, unlimited PTO, and a hybrid work model in NYC. #J-18808-Ljbffr...Remote work
- Customer Success & Support Lead, Medical Devices Our client is a leader in AI‑enhanced solutions for the gastroenterology space. They are in the midst... ...feedback loop with Product and R&D to improve product‑market fit and usability. Requirements: Bachelor's degree,...Full time
- Sunrise Senior Living in New York, NY, seeks an Associate Director of Sales. In this role, you will support the Sales and Marketing team to enhance community occupancy and revenue goals, maintaining relationships with prospects and ensuring effective CRM management. The...
- ...Rainfallcap is seeking a Support Engineering Manager to lead our API Support team in New... ...efficiency. With a focus on customer satisfaction and technical... ...excellence, you'll mentor mid-level engineers while... ...and engineering teams. This hybrid role requires 3+ years in...
- ...security platform in the market, trusted by more than 1,000 customers, including many Fortune 1... ...is uniquely positioned to lead the fast‑growing identity... ...Overview The Technical Support Team Lead sits at the intersection... ...with R&D, Customer Success, and Field teams to...
- Applications Support Technology Lead Analyst Apply (opens in new window) Job Req Id: 26948720 Location... ...Chennai, Tamil Nadu, India Job Type: Hybrid Posted: Apr. 01, 2026 Discover your... ...in other areas and occasional external customers. Significant impact on the area through...Full time
- ...Singapore Technology Graduate Support Specialist: London, Montreal,... ...Quant Researcher - Equity Mid/Low Frequency: Bangalore, Dubai... ...Technology Software Developer - Market Access: Montreal, Singapore,... ...Trading Infrastructure Support Lead: Montreal, London, New York, Singapore...Temporary workSummer workInternshipShift work
- ...Corporation is looking for a Supervisor in Business Development Support to facilitate service scope agreements and prepare client... ...in New York. This role involves supporting senior management, leading projects, and maintaining client databases. Candidates should possess...Remote work
- ...Description Job Description Valstro hiring our first support person! The Support Lead ensures customers get fast, clear, and reliable support in day-to-day... ..., or runbooks. Experience supporting technical products (SaaS, fintech, or trading/markets-adjacent)....Full time
- ...A specialty pharmacy management company is seeking a Patient Support Manager who will lead a team to ensure that patients receive timely medication while managing a supportive team environment. The ideal candidate should have extensive pharmacy technician experience and...Remote work
$130k - $160k
...clarity, sharing knowledge, and supporting others. This role owns our... ...and training ecosystem while leading a small team of direct reports... ...lifecycle practices What Success Looks Like A high-quality, widely... ..., Education Seniority level Mid‑Senior level Employment type...Full timeRemote work$125k - $215k
...are hiring a Technical Support Lead to head up our API... ...procedures that keep our customers unblocked. You will troubleshoot... ...a small team of mid-level Support... ...Ensure Lithic is able to successfully respond to emergencies... ...relationships. This is a hybrid position. Candidates...Full timeWork at officeFlexible hours3 days per week- 6AM City, LLC is seeking an EFT Customer Support Manager to lead a team for client support needs during overnight hours. This role involves driving process improvements, managing a hybrid remote team, and providing high-quality customer service. The ideal candidate will...Remote workNight shift
$110k - $120k
...looking for a strategic and hands-on Customer Support Lead to be our first dedicated hire in Support... ...time, resolution time) to measure success and drive continuous improvement. Partner... ...Based in New York. This role is hybrid (3 days/week in our cozy NYC office)....Work at office3 days per week- ...financial service organization is seeking a Global Application Support Manager to lead and expand a worldwide support team. You will ensure exemplary front-line support for clients across multiple markets while developing strategies to optimize service delivery. The ideal...Worldwide
$75k - $100k
...MSP providing Level 2/3 support with knowledge across a... ...We are one of the most successful MSPs in our target... ...you enjoy a culture of customer service, collaboration... .... Role Overview You'll lead a pod of technicians delivering... ...job is classified as a hybrid position with some...Temporary workLocal areaRemote workWork from homeMonday to Friday- ...Posted on 04/20/2026 Trendsetter Engineering is seeking an IT Support Lead to serve as the hands‑on technical backbone of our IT... ...OneDrive, and Teams Support Azure AD Connect synchronization and hybrid identity management Maintain network documentation, configuration...Full timeCasual work
$200k - $250k
...management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users.... ...investment adviser. Overview: We are looking to add a Trade Support Team Lead to our team. You will work directly with our Development,...WorldwideFlexible hours- ...best Cannabis edibles and beverages on the market using real fruit and natural flavors.... ...We Mean Business Summary As Logistics Support Lead you act as a leader within the Logistic... ...be responsible for maintaining positive customer relations and play a key role in representing...Flexible hours
- ...businesses become more profitable and resilient. From volatile markets to climate shifts, independent operators face mounting... ..., and the economy. The opportunity We're hiring a Support Lead to own the overall customer support experience at Ambrook and to build the feedback...Work at officeRemote workWork from homeFlexible hoursShift work
- ...A leading health technology company is seeking a Senior Manager for Clinical Support to lead a global team in enhancing customer adoption and success. This role emphasizes operational excellence and building strong clinical partnerships. The ideal candidate will have significant...
- ...school lunch program. To support our expansion, we’re seeking a Customer Support Lead Engineer to build an AI... ..., you will ensure the success of our schools and our... ...lunch; this is a $50B market Be part of a significant... ...email! Seniority level Mid-Senior level Employment...Full timeImmediate startRemote workWork from homeFlexible hours
$111k - $122k
...best-in-class payroll businesses. The Tax Support team is core of that promise: working... ...know where things stand. Partner Support Lead As Partner Support Lead for our team managing... ...Office Policy This role can be remote, hybrid, or based in one of our offices in New York...Full timeTemporary workWork at officeLocal areaRemote workFlexible hoursNight shift
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