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Customer Success & Support Lead - SMB & Mid-Market (Hybrid)

Nomic

Nomic, Inc. is seeking a Customer Success & Support Manager based in New York City. You will be the first point of contact for support and drive customer success for small to mid-market accounts. Your role involves managing support queues, resolving Tier 1 issues, and driving account growth. This position requires 3-5 years of B2B SaaS experience and proficiency with support tools. We offer a competitive salary, equity participation, and a flexible work model with three days in the office. #J-18808-Ljbffr

Vacancy posted 3 days ago
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