Customer Service Advocate II at Centene Corporation Sacramento, CA

Job Title and Location Customer Service Advocate II job at Centene Corporation. Sacramento, CA. Position Purpose Performs as the advocate that focuses on resolving routine inquiries, issues or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints and escalations. Assesses and researches routine member and/or provider inquiries, requests and/or concerns to determine causes, and initiates corrective actions to other service or technical departments for follow up as needed. Mitigates and prevents complaints from being escalated to resolve in initial contact. Serves as the front‑line resolution advocate on various member and/or provider inquiries, requests, or concerns. Provides support on various member or provider issues to ensure customers receive high‑quality service. Maintains performance and quality standards based on established contact center metrics. Provides customer service in a high‑pace contact center environment over the phone, via live chats and emails. Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. Remains up‑to‑date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance. Provides expertise in resolving multiple inquiries, requests and/or concerns across all areas of responsibilities. Performs other duties as assigned. Complies with all policies and standards. Education & Experience Requires a High School diploma or GED. Requires 1‑2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocational or technical education may include additional on‑the‑job training or continuous learning education. Experience interacting with members and/or providers in a contact center environment preferred. Working Hours Operating hours are Monday-Friday 8am-8pm PST. Following training, you will be assigned a shift during these hours. Pay Range $17.50 - $27.50 per hour Benefits Centene offers a comprehensive benefits package including competitive pay, health insurance, 401(k) and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job‑related factors permitted by law, including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. EEO Statement Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act. #J-18808-Ljbffr Itlearn360