Account Director

Account Director

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

The Account Director is responsible for developing and executing Duly's employer growth strategy, driving new employer contract acquisition, and cultivating deep, revenue-generating relationships with local plan sponsors and targeted patient cohorts. This role owns the employer opportunity pipeline from identification through close, working cross-functionally to convert employer needs into contracted programs, solutions, and long-term partnerships.

Responsibilities:

• Lead, develop, and execute employer growth strategy with a focus on contract closure
• Identify target employers and quantify employer growth and revenue potential
• Build and manage a robust employer opportunity pipeline, including prospecting, qualification, proposal development, and contract negotiation
• Work directly with employers to understand business needs, pain points, and opportunities and translate them into compelling, contracted solutions
• Lead employer sales conversations through deal close, including pricing, scope definition, contracting, and implementation handoff
• Develop employer service portfolio including new program value propositions, detailed program design, pricing models, and roll-out/implementation plans
• Monitor shifts and changes in employer patient populations to identify expansion, upsell, and renewal opportunities
• Track employer growth performance, contract conversions, and revenue outcomes.

Cultivate and convert relationships with employers, plan sponsors, patient cohorts, and third-party channels

• Introduce Duly to key employer decision-makers and influencers using existing relationships and local market expertise
• Develop, manage, and expand broker and consultant channels to drive qualified employer leads and closed business
• Partner with brokers and consultants on RFP responses, finalist presentations, pricing strategies, and contract negotiations
• Execute employer-facing growth initiatives such as Duly Open Houses, Employer Health Fairs, and on-site employer programming, with clear conversion goals
• Develop and execute direct-to-employer and direct-to-employee marketing strategies that support contract acquisition, program enrollment, and retention
• Define and deliver employer communication strategies, including content for employer newsletters, benefit portals, and employee engagement campaigns

Identify and close partnership opportunities for targeted employers

• Define and pursue narrow network and preferred provider opportunities with existing health plans to secure employer contracts
• Evaluate the TPA landscape to identify and close partnership arrangements supporting tiered products and alternative employer solutions
• Assess and engage employer aggregators and alternative purchasing models that create new routes to contracted employer growth
• Structure partnership agreements in collaboration with internal stakeholders to ensure alignment with revenue, operational, and quality goals

Qualifications:

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Level of Education / Field of Study

• Bachelor's degree in management, business, or related field required

Years of Experience

• 5+ years of progressive experience in employer sales, growth, or marketing with demonstrated success closing new employer contracts

REQUIRED EXPERIENCE AND SKILLS

• Expert knowledge of Self-Funded, Fully Insured, and Taft-Hartley employers and plan sponsors
• Proven track record of originating, negotiating, and closing employer contracts and growth opportunities
• Deep relationships with local employers, brokers, and benefits consultants that translate into closed business
• Experience managing full employer sales cycles, including pipeline development, proposals, pricing, contracting, and renewals
• Product development experience including defining value propositions, target markets, and implementation plans
• Experience executing employer on-site programs, health fairs, and promotional campaigns tied to measurable growth outcomes
• Strong analytical skills with experience monitoring employer data, trends, and population shifts to inform growth strategies
• Excellent written and verbal communication skills, including the ability to present and negotiate with C-suite and senior employer stakeholders
• Strong presentation and persuasion skills across large and small audiences
• Experience working cross-functionally with operations, clinical, marketing, and legal teams to close and launch employer programs
• Advanced knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, OneNote, Project) and D365
• Highly organized, results-driven, and able to manage multiple concurrent employer opportunities
• Preferred background in sales, community relations, employer partnerships, or growth program development

The compensation for this role includes a base pay range of $125k-188k, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.