Work Management Specialist II - Odena, FL

## Work Management Specialist II - Odena, FLApplyremote type: Hybridlocations: Port St. Joe, FLtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 19, 2026 (7 days left to apply)job requisition id: R40123**Important Application Submission Information**In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, June 18, 2026## More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.## Position SummaryThe Work Management Specialist II is an intermediate level individual contributor position that will be responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.## **Responsibilities***Provides quality customer service and support to Delivery Operations** Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends* Takes ownership of customer issues and problems until resolved, requesting assistance as needed.* Facilitates communication between internal and external customers* Reports job status details to operation center personnel and others as requested* Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations* Ensures work is scheduled and executed timely* Monitors various reports to ensure process adherence to achieve customer-related goals* Research, root cause analysis and ownership of resolution of customer issues* Provides feedback to supervision for coaching opportunities* Collaborates with other work groups to ensure desired customer experience* Professional and courteous in all contacts* Uses software applications to prepare correspondence, reports, & presentations*Cost Management** Creates appropriate work order to complete follow-up work* Assists in reconciling work order materials, labor, and equipment to represent actual field construction* Assists in resolving errors and prepares for close-out of construction work orders in work management system* Develops skill set to report units of property to asset accounting accurately* Responsible for bargaining unit payroll* Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines* Provides reports to Operations Leadership regarding bargaining unit employees*Reliability** Prepares for and provides emergency restoration support as needed* Supports the Delivery Operations reliability programs or processes using appropriate work management applications*EE Engagement/Safety** Supports Human Performance safety culture through active participation in safety meetings* Follows ergonomics and office safety guidelines* Supports corporate initiatives* Demonstrates a commitment to continuous learning and development## **Required/Basic Qualifications*** High school diploma/GED AND one (1) year minimum required related experience## **Desired Qualifications*** Ability to multi-task & prioritize work effectively* Ability to manage multiple competing priorities* Previous Bargaining Unit payroll processing experience* Experience using ARCOS software, MAXIMO and SAP* Demonstrates excellent customer service skills* Ability to promote teamwork and collaboration* Possesses effective written and verbal communication and interpersonal skills* Collaborates effectively in a team environment & works independently in resolving problems* Exhibits flexibility and dependability during normal work schedule and emergency storm restoration* Supports changing work environments, processes, and policies* Proficient in Microsoft Office software* Knowledge of local ordinances, permits, and inspections* Knowledgeable of delivery operations processes, and work management and related computer applications## **Working Conditions*** Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to the designated Duke Energy facility. Requirement to be onsite 3 days a week and live within a reasonable commute to the assigned Duke Energy facility. There will be a 90-day onsite onboarding period* M - F, 5-8s (7:00am - 3:30pm - subject to change)* Emergency response required****Travel Requirements****5-15%### Relocation Assistance Provided (as applicable)No### Represented/Union PositionNo### Visa Sponsored PositionNo### Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. #J-18808-Ljbffr