Customer Relationship Management Coordinator

Job Summary Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in Target X and Salesforce CRM or similar system. Works with the leader to empower various channels to leverage technology to enhance student engagement, recruitment, and retention efforts. Identifies and acts on training needs, consults with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leaders. Responsibilities Serve as a point of contact for the institution's CRM system, acting as a liaison between end users and technical support teams Continuously improve upon the value derived from the CRM platform Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs Develop and implement CRM workflows, processes, and automation to streamline business processes and improve efficiency Creates dashboards that provide high utility in allocating resources (route planning, marketing automation, etc.) and assessing productivity (sales team ranking, yield, etc.) Evaluates and recommends improvements to tools and processes Handles all administrative functions including user account maintenance, data cleanup, recurring reports, and communication Manages and coordinates with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure Proficiently performs research into problems if the solution is not readily apparent Create and manage communication campaigns in TargetX, Salesforce CRM and/or similar system Serves as expert for all TargetX and Salesforce training to empower all levels with functional knowledge of our CRM or similar system Required Qualifications Educational Requirements: Bachelor’s degree from an accredited institution of higher education Required Experience: One (1) year experience as CRM support and/or administrator Preferred Qualifications Understanding of Salesforce.com best practices and functionality Data management abilities Documented history of successfully driving projects to completion Demonstrated ability to understand and articulate complex requirements Advanced degree in a related field (preferred) Experience as a Target X and/or Salesforce Administrator in a similar environment Hiring Salary The salary range for this position is between $51,600 and $58,000. Offers will be based on candidate experience and budget availability. Abilities Able to be a go-to person for users Able to be an advocate for the CRM within the organization, help expand its use, takes data quality seriously and takes initiative to maintain a clean and unfettered database Able to manage time and workload with little oversight Able to stay calm under pressure Able to be flexible and adapt to the situation at hand Able to identify and drive innovative technical solutions Able to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Able to handle multiple tasks or projects at one time meeting assigned deadlines Knowledge Some knowledge of TargetX and Salesforce or similar system package development and deployment, and a willingness to expand that knowledge. In-depth understanding of the CRM software, communication, data, business processes, and how they relate to the CRM software. Understanding of how a CRM should and can be utilized across the organization. Skills Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Organized self-starter Exceptional critical thinking skills and the ability to work through a problem in a logical fashion Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e‑mail etiquette Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity or in a manner that creates a hostile environment for members of the KSU community. Additional Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P‑Card). This position will not travel. Background Check Standard Enhanced Education Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre‑employment drug screening and/or verification of academic credentials. #J-18808-Ljbffr Inside Higher Ed