Order Fulfillment Coordinator

Where we need you Manages daily flow of orders from receipt through shipment by playing a critical role in delivering exceptional customer service while managing customer orders from entry through fulfillment. In this fast-paced, customer-focused role, you will serve as a key liaison between customers, operations, and internal teams to ensure timely order processing, issue resolution, and customer satisfaction. The duties listed below are representative of the responsibilities required for this position; other duties may be assigned as necessary. Coordinate order fulfillment from entry to final shipment with various cross function teams. Track order progress, resolving delay or discrepancies. Review inventory and communicate alternative products to customers. Monitor stock levels and alert teammates when levels are low, on back-order and/or needs adjustment. Proactively communicate information to customers and follow up with ship dates for back-ordered items. Offer and document concessions. Review high-priority orders and determine capabilities before sharing with production. Update and maintain internal shipment information to include status comments Maintain on-time shipment log, KPI’s and data analysis for management All reasonable requests from supervision How to convince us In the Industrial division, you will support customers with exceptional know-how in the plastics segment. Our plastics are used in almost every industry worldwide. And yet: Every industry has its own requirements for materials. The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11.681 people is located in the places where our customers are – in 83 locations in 25 countries. #J-18808-Ljbffr Röchling Industrial