Employee Relations Specialist

Posting Details

Job Summary

The Employee Relations Consultant (ERC) is as a member of the HR Business Partner (HRBP) Team with a primary responsibility of performing investigations of complaints alleging workplace discrimination, harassment, retaliation, workplace violence, and other violations of Northeast Georgia Health System’s (NGHS) workplace policies. In the absence of active formal investigations, the ERC engages in other day-to-day employee relations work, including but not limited to consulting with employees and management on workplace matters, workplace policy interpretations and conflict resolution. ERC is also responsible for the collection and analysis of data to identify issue trends and opportunities for proactive issue mitigation.

Minimum Job Qualifications

• Licensure or other certifications: SHRM, HRCI, or ASHHRA Certification or ability to obtain within one (1) year of employment.
• Educational Requirements: Bachelors Degree.
• Minimum Experience: Three (3) to five (5) years in a Human Resources role with Employee/Labor Relations as a primary job function, or three (3) to five (5) years of investigative management experience.
• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:
• Preferred Educational Requirements:
• Preferred Experience:
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Comprehensive understanding of federal and state labor law including EEOC, FMLA, and ADA
• Excellent interviewing skills
• Work well with employees at all levels of the organization
• Strong interpersonal, organizational, and critical thinking skills
• Ability to interface effectively with all levels of employees, managers and executives
• Strong persuasion and conflict resolution skills including the ability to remain tactful and calm during confrontational situations
• Must be detail-oriented and organized, with excellent follow-through and analytical skills
• Proficiency using Microsoft Office software including Outlook, Word, Excel and PowerPoint
• Workday experience preferred
• Comfortable working in a matrix leadership environment

Essential Tasks and Responsibilities

• Work in collaboration with HRBP to provide employee relations support within assigned NGHS work units.
• Conduct investigations in a thorough, impartial, ethical and professional manner to ensure factual response.
• Prepare investigative reports to summarize findings in a clear, concise, timely, accurate and efficient manner.
• Evaluate in-coming issues or concerns to determine appropriate resolution methods and escalate to assigned HRBP as a priority according to safety significance for immediate action of issues with potential of adversely affecting the safety or health of NGHS personnel or the public.
• Consult with employees and management on workplace matters, workplace policy interpretations and conflict resolution.
• Partner with HRBP and legal counsel to prepare for and when necessary attend mediations, arbitration or other court proceedings.
• Assist with the review and approval of appropriate disciplinary action against employees who violate rules and regulations.
• Collect and analyze data related to workplace issues and trends and generate monthly metrics and reports for management review, visibility and tracking purposes.
• Timely completion and submission of employer responses to Department of Labor for unemployment claims.
• Effectively interpret and assist in providing guidance to management related to FMLA and ADA implications related to leave extensions and reasonable accommodations.
• Assist with development of needs assessment process for training initiatives related to investigations, disciplinary action and policy interpretation.
• Facilitate employee relations training as needed.
• Assist with special projects and performs other duties as needed.