Express Service Advisor

Express Service Advisor

Location: Oakes Kia North Kansas City, MO Schedule: Full-Time | MondayFriday with a rotating Saturday schedule Compensation: $42,000$54,000 per year, depending on experience.

About the Role

The Express Service Advisor is an entry-level position designed for someone looking to start a career in the automotive industry. You'll support the express service lane, assisting customers with routine maintenance while learning the foundations of the service advisor role. This is a great opportunity to gain hands-on experience, develop your skills, and grow into a full Service Advisor position over time. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Pay & Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Employee discounts
• Career growth across multiple stores
• Locally owned and operated
• Tuition reimbursement
• Community involvement and volunteer opportunities

What You'll Do

• Greet customers promptly and assist with express service needs
• Write repair orders for routine maintenance services like oil changes and tire rotations
• Accurately document customer concerns and service requests
• Provide basic estimates for routine services
• Keep customers informed on service timing and progress
• Work closely with express technicians to maintain a smooth and efficient workflow
• Ensure customer approval for recommended services
• Review completed services with customers and ensure satisfaction
• Support the service lane during high-volume periods
• Learn dealership systems, processes, and service advisor fundamentals

What We're Looking For

We're looking for someone who is eager to learn, has strong communication skills, and enjoys working with people. The right candidate is organized, detail-oriented, and able to stay calm in a fast-paced environment. A positive attitude, willingness to be coached, and a team-first mindset are key, along with the ability to grow into a more advanced service role over time.

Requirements

• Valid driver's license with a clean or acceptable driving record
• Ability to pass a standard background check
• Strong reliability and consistent attendance
• Comfortable working in a fast-paced, customer-focused environment
• Basic computer skills and willingness to learn new systems
• No prior automotive experience required, we will train the right candidate

About Oakes Auto Group

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees' successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We're proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you're looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.