Customer Service Representative - Remote

Customer Service Representative - Remote
With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

Purpose
This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome. The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the Lead, Customer Service and/or Manager, Customer Service.

Essential Duties and Responsibilities

Serves as first point of contact for incoming billing customer service calls

Provides optimum customer service, including quality assurance, for all patient inquiries

Answer high-volume incoming communications from customers/patients

Returns all phone messages within 24 hours of receipt

Must be able to deal diplomatically with complaints and function well under pressure

Utilize resources and conduct research to troubleshoot and resolve patient issues

Reviews patient account data when interacting with patients to ensure that accurate information regarding patients insurance and demographic information are correctly reflected on the patients account

Updates insurance and demographic information as necessary on patient accounts

Accurately documents patient accounts of all actions taken

Set up payment plans and take credit card payments over the phone

Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax

Participates in special projects as needed

Maintains regular and predictable attendance

Adheres to Code of Conduct and Mission & Value Statement

In addition to the above job responsibilities, other duties may be assigned

Requirements

High School graduate or equivalent

Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification

Must be able to read, interpret and explain EOBs and patient responsibility in detail

Education in medical billing or hold medical billing certification preferred

Mod Med/EMA practice management system experience is a plus

Benefits

Competitive Pay - Attractive compensation to reward your hard work

Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered

Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting

Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year

Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans

Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances

Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security

Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges

Exclusive Employee Discounts - Save on products and services with special discounts just for you

Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Compensation Range: $19.00 - $24.74 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.

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