Supervisor I

Detailed Description This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4. Roles and Responsibilities Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients Provide Tier 1 support for network and Collaboration infrastructures. Demonstrate continued growth and independence when working with clients and teammates Support network standards, processes and security at client sites. Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership. Participate in project meetings and design discussions. Communicate issues with team leads/supervisors Be able to approve/deny teams time cards and expenses Work in a fast-paced environment while maintaining a clean work environment. Participate in the delivery of project supplies. Fluent in project documentation; pre/post/client etc. Communicate project status and weekly activities to internal managerial staff Train new hires on expectations and standardizations. Lead small-medium sized deployments. Approve technician documentation and review Assist lead technician on-site to help sustain best practices on-site. Understands all internal processes. Conduct customer site walks for enterprise customers Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects Additional Duties Ability to receive instruction and perform tasks in a timely manner from Manager Extensive knowledge of all tools and how to properly use them in client environments Ability to help create client schedules and meet those deadlines Skills to create and deliver presentations. Be able to review team members and provide constructive criticism across all QPR categories Ability to act as a coach and mentor others Time management skills, ability to execute subtasks in the project. Strong ability to accommodate different personality types Strong ability to make consistent good decisions based on the situation Client-service oriented Understand all internal HR processes Ability to travel more than 50% Skills and Experience Mid-level knowledge of core technology services Be able to build off team strengths and weaknesses Must be able to document issues and be able to Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements Mid-level knowledge of network protocols and network design theory Strong interpersonal skills Excellent documentation skills Requires clear level thinking and the ability to react to situations accordingly 1-2+ years hands-on, technology related experience or equivalent education. Minimum Qualifications/Technical and Educational Requirements Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model High school diploma or higher Ability to utilize downtime to work towards career aligned certifications Ability to grow and flourish in an ever changing corporate environment Training/Certifications Annual training budget as part of the Supervisor I role. Certifications to include: CompTIA Project+ ITIL Foundation Ver. 4 CAPM

PMI-ACP

DASSSM