General Manager

General ManagerHeadquartered in Philadelphia, PA, GMH Communities is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.The General Manager's main responsibility is to be the team leader in customer service, resident retention, fiscal success, and daily operations. The General Manager will strive to create the best beginning-to-end-living experience in the industry, ensuring that the highest standards of customer service are met while overseeing the daily operation, maintenance and curb appeal, and the management of the community.Responsibilities:Maintain positive resident relations through outstanding serviceSupervise, guide, and lead the professional onsite teamDirect and participate in the daily operations of the propertyWork with corporate marketing team to execute and create a marketing planAssist with leasing duties as needed and approve all new leasesManage all on-site staff, including: hiring, motivating, training, and performance developmentConduct weekly meetings, walkthroughs, and inspectionsParticipate in resident retention and leasing eventsMaintain and monitor the systems and procedures for service requests and follow-upsManage payroll and employee recordsDevelop and Manage an annual budgetHave a strong knowledge of the resident database, accounts receivable, and accounts payableManage health, safety, and discipline procedures for studentsDevelop and maintain productive relationships with vendors and contractorsEnsure timely payments of invoices and delinquency policies are followedMaintain ongoing communication and foster positive relationships with university officialsCharacteristics and Qualifications:Bachelor's degree or 4 years' experience in the student/multi-family housing industry, or equivalent combination of education and experience.2-3 years' experience in a management role with a proven track record of achievements1-2 years' experience with marketingEntrata experience---preferredProven proficiency in all areas of property management operationsStrong financial, organizational, analytical, and decision-making skillsStrong internet, Microsoft Office, word processing and spreadsheet skillsTech Savvy and proficient use of social media or other marketing softwareMust have excellent communication, management, and people skillsA passion to serve residents, parents, vendors, and colleaguesThis position offers the following competitive benefits:Health, Vision, and Dental Insurance for you and your dependentsPrescription Drug PlanEmployee Assistance ProgramShort-Term Disability & Long-Term Disability InsuranceGroup Life Insurance401(k) Program with Employer ContributionGenerous Paid Vacation, Sick Time and HolidaysPaid Parental LeaveDirect DepositCollegial Work EnvironmentTime off to VolunteerEmployee Referral ProgramVoluntary benefitsGMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc. is not responsible for any fees related to unsolicited resumes.This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.This position description does not constitute a written or implied contract of employment.GMH Associates, Inc. is an Equal Opportunity Employer