Medical Assistant - Per-Diem

University of California , San Francisco

This position offers the opportunity to work in the clinic and infusion areas within a thriving community cancer practice.

Under supervision of the Administrative Nurse, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Hospital Assistant III (Medical Assistant) assists in the delivery of care to patients in multiple Cancer Center ambulatory group practices. This position supports the Cancer Services and Ambulatory Services and Pediatric Infusion Unit. Work includes a variety of personal care and nursing procedures including assuring positive care outcomes. They will perform assigned patient care and laboratory procedures in support of the specialty care services provided to patients within the practices. They are required to learn and be able to assist in all Cancer Center specialty practices. They are required to adhere to the Telephone and House Standards as adopted by the Medical Center. This position requires the flexibility to work evenings, weekends and Holidays.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

Yes

Clinical

Performs routine clinical functions, including but not limited to vital signs, height, weight, blood pressure, temperature, and pulse ox and documents accurately in APEX.
Coordinates use of interpreter as appropriate. Work with interpreting services to facilitate interpreter participation for infusion appointments in person, by video or by phone.
Assists nurses and patients in preparation for infusion treatment and/or procedures.
Able to perform cleaning procedures in outpatient area and maintain all appropriate logs.
Transports patients as directed and ensures their safety.
Monitors patient flow in and out of the infusion area (communicate with charge nurse when patients are waiting for extended periods of time, chairs are available and clean, etc.).
Obtains specimens and performs simple Point of Care Testing as directed. Including QA/QC and EKGs.
Obtains specimens and performs simple laboratory procedures conforming to all policies and procedures related to specimen handling and processing.
Performs clinical activities in an accurate and timely manner.
Participates in updating mandatory logs (i.e.: temperature log, disaster cabinet log, crash cart log).
Offers patients juice, blankets and other care items during their visit.
Keeps blanket warmer stocked.
Assists nurse in warming towels and blankets.
Complies with all Ambulatory Services and Medical Center policies and procedures for infection control, safety, administrative and clinical practice. Complies with activities mandated by Joint Commission/Title 22.
Successful completion of annual competency testing.

Yes

Operations Maintenance

Maintains clean, well-stocked treatment rooms. Responsible for maintaining supplies at adequate par level per infusion usage.
Responsible for ordering patient care amenities such as juice, coffee, etc.
Maintains daily temperature logs and brings any temperature variations to the immediate attention of supervisor.
Adheres to infection control procedures as outlined in the Infection Control Manual.
Maintains biohazard and chemotherapy waste bins to ensure removal from infusion on daily basis and/or when bins are full.
Adheres to the Ambulatory Services policy and procedures for the cleaning, disinfecting and sterilizing of equipment.
Coordinates with RNs and other Hospital Assistant to cover lunches and breaks.
Participates in various QI and Customer Service initiatives as relevant to hospital and department activities.

Yes

Patient Scheduling and Processing

Schedules and pre-registers patients by telephone or in person for appointments meeting established accuracy and performance standards.
Collects and verifies insurance and referral/authorization information. Enters data into the system appropriately.
Utilizes and masters the APEX system in the support of all aspects of patient processing.
Pulls and prepares charts prior to patient appointment following established practice criteria. When preparing charts, ensures current MD orders are present and if missing contacts referring practice prior to patient's appointment to secure the orders.
Files all patient related information into charts from designated file station and other sources.
Answers phone as needed, referring calls to appropriate person including receiving and correctly documenting panic values and referring them to the appropriate RN for immediate action. Takes accurate and thorough messages.

Yes

Communication

Creates a professional and positive first impression for patients and referring physicians. Demonstrates good judgment and common sense.
Greets patients with a smile, making eye contact and taking time to acknowledge each person individually during check in.
Addresses patient as Mr., Mrs. or Ms., as appropriate, unless requested by patient to use first name.
At all times is focused on recognizing patients in need, whether in the PIC/PCRC or other areas of the hospital, offering assistance and a friendly word as appropriate.
Consistently interacts personably and sensitively to patient, physician and employee needs.
Actively listens to patient concerns and utilizes service recovery amenities as appropriate. Assists patients with issues and complaints utilizing conflict management skills.
Identifies and communicates problems to the nursing staff or appropriate supervisor.
Shares pertinent information and observations with other health team members.
Notifies charge nurse of patient delays and service issues. Acts as an advocate for patients to help facilitate punctuality in seeing patients according to schedule.
Communicates delays with front office team directly with patients, as needed.
Works with supervisor and co-workers to ensure that the Infusion Center responds comprehensively to patient care needs through improved procedures and administrative systems.
Offers suggestions for change or improvement in Infusion Center operations. Seeks opportunities to improve patient convenience.
Actively contributes to the development of a patient-focused environment and one that can be described as warm, friendly, caring and responsive.
Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Medical Center Telephone Standards.
Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center.

General Performance

Maintains and adheres to patient confidentiality and HIPAA guidelines including the distribution of NOPPs (Notice of Privacy Practices).
Demonstrates courtesy and overt helpfulness in all interactions.
Participates in team building by actively contributing during meetings and with staff and providers in discussion of all practice activities.
Is an active participant in performance improvement projects and customer service initiatives.
Other duties as assigned.

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

REQUIRED QUALIFICATIONS

This position requires flexibility to orient and work at all UCSF Medical Center locations.
All candidates must meet at least one of the following criteria:
- Certificate of training or graduation from an accredited MA, Home Health Aide, PCA, CNA, dental or paramedic program or college degree in a related field such as community health, infectious disease, public health or health education
- 1 year of relevant experience as a Medical Assistant in a hospital or medical practice
- 6 months of pediatric infusion experience
Knowledge and abilities essential to the successful performance of the duties assigned to the position.
Ability to communicate effectively, both directly and over the phone.
Able to meet physical requirements.
This position requires flexibility to orient and work at all UCSF Health locations. LIVING PRIDE STANDARDS

Service Excellence

Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Duties listed in this section are not essential or intrinsic to the job but are performed at times.

Included in this section should be a general statement such as. "Perform other duties as assigned."

This phrase allows the supervisor to assign sporadic or one-time tasks as needed.

Please list:

Performs other duties as assigned.

POPULATIONS SERVED

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories.

Infant x

Child x

Adolescent x

Adult

Geriatric

MEDICATION ACCESS AND STORAGE

The "Medication and Auxiliary Staff Competency" must be successfully completed for Level I, Level II or Level III staff PRIOR to performing duties requiring medication access (including access, transport, and/or stocking activities OR access to medication storage areas for cleaning).

LEVEL 1: Access Med Storage Areas for Cleaning

LEVEL 2: Access & Transport

LEVEL 3: Access, Transport & Stocking

Environmental Service Personnel

Drivers

Anesthesia Technicians

Patient Support Assistants (PSAs)

Hospital Assistants (depending on specific duties; ask HR if unsure)

Hospital Unit Service Coordinators

Material Services Personnel

Volunteers

Medical Assistants

Nuclear Medicine Technologists

Ophthalmology Technician

Patient Care Assistants (PCAs)

Pharmacy Storekeepers

Radiology Technologists (all modalities, Ultrasound, Mammo, etc.)

Instructions: After employee successfully completes the level-appropriate competency, please check the corresponding box below. Obtain the employee's and manager's signatures to attest that the competency was completed and send the signed job description to HR for the employee's personnel file.

_____ Level 1 As a part of his/her daily activities, employees may have access to medication storage areas for cleaning only. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 1.

_____ Level 2: As part of his/her daily activities, employee may access and transport medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 2

_____ Level 3: As part of his/her daily activities, employee may access, transport and stock medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 3.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: