HR Manager

Elite Personal Care is a growing home- and community-based services organization supporting individuals through Indiana Medicaid waiver programs, including Structured Family Caregiving. We are seeking an experienced, highly organized, compliance-focused HR Manager to lead Human Resources operations in a highly regulated environment. This is not a traditional HR Manager position. The right person will understand the intersection of Human Resources, Indiana Medicaid waiver operations, workforce compliance, credentialing, personnel-file requirements, and regulatory readiness. The HR Manager will oversee the employee lifecycle while ensuring workforce documentation, screenings, credentials, training, personnel files, and HR practices meet applicable regulatory and organizational requirements. BDS/CARF EXPERIENCE IS REQUIRED Candidates must have direct professional experience with Indiana BDS and/or CARF. Candidates without BDS or CARF experience will not be considered. We need someone who has worked within a BDS-regulated and/or CARF-accredited environment and understands how to prepare for state audits, BDS reviews, CARF surveys, and other regulatory or accreditation reviews. This includes experience: Preparing personnel files and HR documentation for audits and surveys. Understanding what auditors and surveyors expect to see. Conducting internal compliance and personnel-file audits. Identifying missing, expired, incomplete, or noncompliant documentation. Correcting deficiencies before and after regulatory reviews. Responding to documentation requests during audits or surveys. Developing and monitoring corrective action plans. Maintaining ongoing audit and survey readiness. This is not a position in which BDS or CARF will be learned from the ground up. Prior hands‑on experience with at least one is a minimum qualification. Key Responsibilities Lead day-to-day HR operations and establish clear priorities, workflows, and accountability. Provide leadership and direction to HR team members. Serve as the HR escalation point for employee, credentialing, personnel, and workforce compliance matters. Partner with Operations, Compliance, Payroll, and Executive Leadership. Monitor applicable Indiana Medicaid HCBS, BDS, CARF, FSSA, and other regulatory requirements affecting the workforce. Translate regulatory requirements into practical HR processes, policies, and documentation. Maintain ongoing HR audit and survey readiness. Recruitment, Credentialing & Onboarding Oversee recruitment and hiring for direct-care employees, caregivers, and administrative staff. Ensure applicants meet applicable qualifications before employment or assignment. Oversee background checks, screenings, credentials, licenses, certifications, employment documentation, orientation, training, and competency requirements. Maintain systems for tracking credentials, expirations, renewals, and training. Identify and resolve onboarding deficiencies before they create compliance or operational risk. Maintain complete, accurate, confidential, and audit‑ready personnel records. Establish personnel-file checklists and quality‑control processes. Conduct routine personnel-file and workforce compliance audits. Identify and correct missing, expired, incomplete, or noncompliant documentation. Prepare HR documentation for BDS reviews, CARF surveys, state audits, Medicaid reviews, and other regulatory requests. Develop corrective action plans when deficiencies are identified. Develop and maintain HR forms, checklists, policies, procedures, and compliance tracking tools. Employee Relations & Performance Management Manage employee relations matters and workplace concerns. Guide managers through coaching, performance management, corrective action, and disciplinary processes. Conduct or support employee investigations. Maintain appropriate documentation of investigations and employment decisions. Identify workforce and performance trends and recommend solutions. Training & Workforce Compliance Oversee required employee training, competency, and continuing education. Monitor completion and documentation of mandatory requirements. Identify training deficiencies and coordinate corrective education or retraining. Ensure workforce requirements remain aligned with regulatory changes. Waiver & Structured Family Caregiving Support Support HR processes for Structured Family Caregiving and other applicable Indiana waiver services. Ensure caregiver qualifications, employment status, training, and required documentation are appropriately maintained. Partner with Operations and Compliance regarding caregiver eligibility and ongoing requirements. Maintain audit readiness related to caregiver and workforce documentation. Process Improvement & Reporting Evaluate HR workflows and implement improvements that increase efficiency, accuracy, and compliance. Maintain HR compliance calendars, tracking systems, and internal controls. Monitor HR metrics including recruitment, turnover, onboarding, credentialing, training, and personnel-file compliance. Proactively identify workforce issues that may affect staffing, service delivery, payroll, or compliance. Required Qualifications Minimum 5 years of progressive Human Resources experience , preferably within Medicaid waiver services, HCBS, developmental disabilities, behavioral health, home health, or another regulated healthcare environment. Direct professional experience with Indiana BDS and/or CARF is REQUIRED. Experience preparing for BDS reviews, CARF surveys, state audits, Medicaid audits, or comparable regulatory/accreditation reviews. Experience conducting personnel-file or workforce compliance audits and correcting deficiencies. Experience with credentialing, background screening, onboarding, personnel records, and workforce documentation. Strong employee relations, performance management, investigation, and corrective‑action experience. Strong leadership, communication, organization, and problem‑solving skills. Ability to interpret regulatory requirements and turn them into operational HR processes. Preferred Qualifications Bachelor's degree in Human Resources, Healthcare Administration, Business Administration, or related field. SHRM‑CP, SHRM‑SC​P, PHR, SPHR, or similar certification. Experience with both BDS and CARF . Experience with Indiana Medicaid HCBS waiver providers and Structured Family Caregiving. Experience developing compliance tracking systems, internal audits, and corrective action plans. What We’re Looking For We need someone who can own the HR function, not simply administer it. The right person is proactive, detail‑oriented, organized, and comfortable operating in a highly regulated environment. They should be able to walk into a personnel‑file audit, BDS review, CARF survey, or state review and understand what needs to be there, what reviewers are looking for, where the risks are, and what needs to be corrected. This role requires someone comfortable moving between HR leadership, employee relations, onboarding, compliance, audits, policies, and operational problem‑solving. Elite Personal Care is an equal opportunity employer committed to providing a supportive, professional, and inclusive workplace. #J-18808-Ljbffr