Dispatcher/Router Combo

Dispatcher

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

Essential Duties and Responsibilities

• Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• Monitor, process, and escalate SFDC cases to supervisor
• Assist walk-in customers
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Reviews driver's paperwork and files paperwork
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Ensures that routes are balanced daily
• Assists Trans Supervisor/Manager as needed/directed
• Update SAP data / notes
• Communicate performance standards and objectives
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Always maintains a safe and compliant workplace
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Perform other duties and responsibilities, as assigned

Qualifications

• High School Diploma or equivalent
• 2 years experience, preferably in Transportation, Logistics, Routing and Customer Service

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

Job Info

• Job Identification 2350865
• Job Category Operations Support
• Posting Date 08/03/2026, 06:16 PM
• Job Schedule Full time
• Locations 2821 Industrial Ln, Garland, TX, 75041, US (On-site)