Front Office Agent

Job Description

Job Description

Description:

Join the team that’s redefining hospitality. Candlewood Suites blends modern design, smart technology, and personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.

What You’ll Do

As a Front Desk Agent, you’ll be the face of Candlewood Suites—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:

• Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Managing reservations, room assignments, and guest inquiries via phone, email, and in person
• Handling payments, verifying IDs, and maintaining accurate records in our property management system
• Resolving guest concerns with empathy and efficiency, escalating issues when needed
• Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Promoting hotel amenities, local attractions, and upselling services when appropriate
• Maintaining a clean, organized, and secure front desk environment

What You Bring

We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:

• Previous front desk or customer service experience (hospitality preferred)

• Strong communication skills and a calm, solution-oriented approach

• Familiarity with hotel systems (StayNTouch is a bonus) is a plus

• Ability to multitask and stay composed in a fast-paced environment

• Flexibility to work mornings, evenings, weekends, and holidays as needed

• A team-first attitude and a genuine desire to make guests feel welcome

What We Offer

• Competitive hourly pay

• Paid time off and holiday pay

• Health benefits including fully company paid medical, dental and vision

• Employee discounts on hotel stays and amenities

• Opportunities for advancement and cross-training

• A stylish, supportive work environment where your ideas matter

Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Candlewood Suites.