Front Office Associate

Job Description

Job Description

Join Our Team as a Front Office Associate at RAYUS Radiology in Renton, WA!

Are you a detail-oriented professional with a knack for providing excellent customer service? RAYUS Radiology is looking for a Front Office Associate to join our team in Renton, WA! If you have at least one year of experience and are ready to make a difference in the lives of patients, we’d love to hear from you.

As a Front Office Associate, you’ll play a vital role in ensuring our patients have a seamless and welcoming experience. Here’s what your day-to-day will look like:

• Greet and check in patients scheduled for imaging services, processing payments and copays as needed.
• Answer incoming calls efficiently and in a friendly manner, directing them to the appropriate team members.
• Act as a liaison between imaging technologists and patients, providing updates on scanner status and other clinic information.
• Keep the front office lobby organized, including straightening magazines, organizing coffee supplies, and assisting with general cleanup.
• Order office supplies and maintain a supply of patient information sheets.
• Push patient imaging via electronic interfaces and complete appointment confirmation calls while offering preparation instructions.
• Fax/scan reports, billing information, and medical release forms as requested.

• Coordinate transportation, interpreters, and hotel accommodations for patients when necessary.
• Enter and submit patient exam orders, ensuring they match the exam schedules.
• Schedule referrals, walk-in patients, and ensure proper authorizations are obtained.
• Process requests for image orders and CDs from referring physicians and patients.
• Maintain an accurate and up-to-date database of referring physicians.

• Verify patients’ insurance coverage and pre-certify all exams with their insurance company.
• Obtain necessary insurance authorizations and apply knowledge of insurance carriers (e.g., Medicare) to secure pre-approvals.
• Facilitate Release of Information (ROI) requests in compliance with company guidelines.

• Assist with additional tasks and projects as assigned to support the team.

To be successful in this role, you’ll need: - Experience: At least 1 year of relevant experience in a similar role. - Skills: Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. - Customer Service: A friendly and professional demeanor to provide exceptional service to patients and colleagues. - Technical Proficiency: Familiarity with office equipment and electronic systems for scheduling and patient information management. - Insurance Knowledge: An understanding of insurance processes, including pre-certifications and authorizations.

At RAYUS Radiology, we are dedicated to providing high-quality imaging services and compassionate care to our patients. Our team is committed to creating a supportive, collaborative, and professional work environment. If you’re passionate about making a positive impact and thrive in a dynamic setting, this is the place for you.

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! Take the next step in your career and join the RAYUS Radiology team in Renton, WA. Apply today and help us continue to deliver exceptional care to our community!

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