Strategic Account Manager

About OneRangeEvery company is being asked to reskill its people for an AI-driven world, and the old approach isn’t keeping up. One-size-fits-all courses go unfinished, and building good training takes months most L&D teams don’t have. Meanwhile, the gap between the skills people have and the skills their work needs keeps growing.OneRange is changing that with individualized upskilling. We recently launched Vero, an AI-native training platform that finds where each person’s skill gaps are and then automatically produces engaging, interactive training to close them. That includes coaching, role-play and practice built around each person’s role and their company’s own context. L&D and People teams get a clear view of the skills their people are building, without spending months creating content.Our vision is a workplace where every employee gets training made for them, as fast as their work is changing.The OpporunityThis is a chance to get in early and help build something that matters. You will work side by side with our co-founders, with a real seat at the table as we build and scale the company. Your ideas will shape our product, how we serve customers, and how the market sees us.You will be the person our customers trust most. You will own their success, bring their voice into every product decision, and represent them, and OneRange, to the broader People and L&D community. If you want a defined playbook and a stable process, this is not the job. If you want to help write the playbook and see your fingerprints all over a fast-growing company, it is.We practice what we build. OneRange is an AI-first company: everyone on our team uses AI every day to research, write, analyze, plan and serve customers, with Claude as our standard business tool. We are a small team that moves like a much bigger one, and we expect every teammate to bring that same AI-first mindset to their work.What You Will Do• Own customer success from day one. Lead onboarding and rollout with each customer’s People or L&D team, using best practices to set clear goals and get them to value quickly.• Drive adoption and results. Get employees using and loving our platform. Track engagement, spot accounts that are stalling, and step in early with a plan.• Own the relationship. Be the main point of contact for your accounts. Run regular check-ins and business reviews that show customers the skills and impact they are getting.• Be the voice of the customer inside OneRange. Work hand in hand with our product and engineering team. Turn customer feedback, requests and issues into clear, prioritized input, test new features with customers, and close the loop when something ships.• Be the voice of the customer outside OneRange. Partner with marketing to lead webinars, build and engage our community of People and L&D leaders, and share customer stories that show what modern workplace learning looks like.• Grow accounts. Own renewals and find opportunities to expand how customers use OneRange across their organizations.• Build the function. Create the playbooks, health checks and customer resources that let us scale as we grow.What we are looking for• 3 to 6 years in account management, customer success or implementation at a B2B SaaS company• Experience in HR tech, working directly with People Operations and Learning & Development teams as your customers• You understand how People and L&D leaders think: their budgets, how they roll programs out to employees, and how they prove impact to leadership• You have worked closely with product and engineering teams. You can translate a customer problem into something an engineer can act on, and explain a technical answer back in plain language• AI fluent. You use AI every day to do better, faster work, not just to answer the occasional question. Expertise in Claude is preferred. All candidates complete a short AI literacy and fluency assessment in Claude as part of the interview process• Comfortable in front of an audience, whether that is an executive business review, a webinar or a community event• You get energy from a small team and are comfortable when priorities, products and processes change week to week• Organized and proactive. You can manage many customers at once without anything falling through the cracks• Strong written and verbal communicationNice to have• Experience at an early-stage or startup company• Experience hosting webinars or building a professional community• HubSpot experienceWhat we offer• Base salary: $95,000 to $120,000, depending on experience• On-target earnings: $115,000 to $145,000, including variable pay tied to customer adoption, renewals and expansion• Equity: Stock options, so you share in the company you help build• Benefits: Health, dental and vision insurance• Unlimited PTO• Flexibility: In our SoHo office Tuesdays and Thursdays, with flexibility to work remotely the rest of the week Direct impact: Work directly with the co-founders and help shape the product, the customer experience and the company