Patient Service Representative

The role is the front line of a virtual care operation: handling calls, booking and confirming appointments, chasing insurance authorizations, and moving referrals between clinics, providers, and the internal clinical team. A strong candidate stays organized across many open tasks, writes and speaks clearly with patients and outside offices, and takes initiative on problems instead of waiting for direction. Prior exposure to healthcare scheduling or referral coordination helps, but the core ask is reliability and care for the patient's experience. How it fits the AI era Much of the routine work here, such as routing calls, confirming appointments, and tracking referral paperwork, is the kind of task that software and AI tools increasingly handle or draft. What stays human is judgment on messy cases, warm contact with anxious senior patients, and coordination between clinics that depends on trust and follow through. The role likely shifts toward overseeing automated queues and stepping in where a person is needed. How it builds AI experience Working at an AI powered care company gives close exposure to how automation touches scheduling, intake, and referral tracking in a real clinical workflow. A candidate can build this by getting comfortable with practice management and CRM tools, learning how insurance authorization steps are logged, and understanding where automated reminders or call handling help versus where a human must take over. Worth showing Healthcare scheduling experience Referral coordination Organized multitasking This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role. Kivo Health provides virtual pulmonary rehabilitation and chronic lung disease care programs for senior patients, per the company. #J-18808-Ljbffr present of AI