Customer Support Specialist

Overview Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a reomote position - on-site position. Pay range: $19.00 to $21.00 per hour Responsibilities Answer incoming customer experience support concerns including promptly returning messages via phone, text and email Make outbound calls to customers to provide updates on installation and service status Schedule warranty appointments for the Service Department Enter and maintain all customer records and job-related information into CRM Database Provide work orders to Service Measure Tech daily Audit orders for accuracy after confirmation is uploaded Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting Provide support for PSG/CSC for assigned division(s) Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution Process electronic credit card and check payments Assist with receiving product(s) in CRM Database and/or F&O Support division(s) in Accounts Receivable collections and management Other duties as assigned Qualifications High school diploma or GED equivalent 5 year’s customer support experience preferred Experience in the home improvement industry a plus Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful Excellent work ethic, solid attendance record and attention to detail Excellent written and oral communication skills including phone skills Champion Window is an Equal Employment Opportunity Employer

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