Principal Field Support Rep

Principal Field Support Rep

General Dynamics Mission Systems has an immediate opening for a Field Operator. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nations core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

Representative duties and tasks include:

• Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Conducts site and equipment inspections to perform preventative and corrective maintenance.
• Implements test plans and procedures in accordance with contract requirements for the verification of deliverable systems.
• Documents failures and corrective actions in accordance with proper procedures, and makes technical recommendations based on this collective data.
• Performs modifications and field changes to installed equipment.
• Works closely with design engineering in evaluating product performance and conducting field trials.
• Conducts orientation and training of customers in the technical operation and maintenance of equipment, as well as over-the-shoulder/refresher training to users in the field as required.
• Interfaces with Customers, Military Personnel, Government dignitaries, External consultants/experts, and Internal technical staff.
• May mentor other employees.
• Assists management in reviewing maintenance contracts and complex system configurations, and prepares the field support section of certified proposals.
• Provides technical advice to lower-level Field Support Representatives when implementing moderately complex equipment installations.
• May represents the company at program and customer reviews.
• Recommends design enhancements to internal management and engineering.
• Security Clearance will be required; will require TS/SCI clearance based on program assignment.
• Travel may be required more than 30% of the time.
• May deploy to CONUS or OCONUS field locations.

Knowledge, skills and abilities include:

• Considerable ability to act as a system technical advisor for all levels of customer leadership
• Knowledge and proficiency in soldering, mechanical assemblies, cable builds and fiber optic handling/splicing.
• Ability to work independently
• Advanced understanding of technologies associated with supported systems, and the application of these technologies within the customer environment, including detailed knowledge of system tactical employment configuration
• Excellent verbal and written communication skills
• Excellent knowledge of basic tool safety
• Considerable knowledge of construction safety
• Proficient in the use of Microsoft Office Suite
• Considerable knowledge of test and diagnostic equipment such as multimeters, oscilloscopes, etc.
• Ability to use hand and electric tools, heat iron kit, bench vise
• Precision alignment of structures using optical and electronic instruments and tooling
• Skilled at onsite use of heavy equipment for large structures
• Identifies opportunities to apply AI for continuous improvement and innovation

Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $56.73 - USD $60.84 /Hr.

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans