Referral Coordinator OBGYN

Referral Coordinator

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a dynamic and detail-oriented Referral Coordinator to join our OBGYN team in Boise, ID!

As a Referral Coordinator, you will be responsible for serving as a specialist in the coordination of all aspects of specialty referrals; both incoming and outgoing, eligibility verification, and maintenance for outpatient clinic patients. You will obtain and maintain accurate client information and verify with appropriate agencies. You will also report accurate data and statistics for referrals as needed. Referral Coordinators ensure that processes in each work queue are completed accurately and efficiently in compliance with all governing/internal policies.

This Full-Time position will support the team of 9 surgeons in the OBGYN space. The schedule for this position will be Monday - Friday from 8:00AM - 5:00PM. The clinic is located at 1072 N Liberty St Ste 100, Boise, ID 83704.

Skills, Knowledge, Education and Experience:

• High school diploma or equivalent, Associate degree preferred
• 1 year of healthcare related referral experience required, 3 years preferred

Essential Functions:

• Process and approve referrals according to network and practice policies.
• Obtain and verify documentation, eligibility, benefits, and insurance requirements.
• Track and update referrals in the EMR system, ensuring accuracy and timely completion.
• Communicate with providers, patients, and insurance companies to resolve issues and gather missing information.
• Compile and send medical data to specialists; schedule diagnostic tests if needed.
• Ensure compliance with HIPAA and organizational standards.
• Maintain accurate patient records and update charts with specialist consults.
• Educate patients on referral details and expectations.
• Serve as liaison and internal consultant for staff; train new Referral Coordinators.
• Perform additional administrative tasks, including appointment reminders and backup coverage.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.