Operations Analyst

Operations Analyst

Location: Phoenix Client - Hybrid 4 Days a week in office Contract: 3-4 Months and potential to be converted to FTE.

Note: Screening question answers are required to be considered for an interview Position has the potential to be converted to FTE. Being fluent in French is nice to have but not a requirement

We are seeking a curious, analytical, and proactive problem solver to help drive process improvement and operational efficiency across our organization. The primary focus of this role is identifying trends, investigating root causes, improving processes, and eliminating unnecessary work. We are looking for someone who naturally asks "why," takes ownership of issues, and is motivated to find better ways of working.

Key Responsibilities

• Identify trends, recurring issues, and process improvement opportunities
• Investigate root causes and implement sustainable solutions
• Analyze data from daily reports on closed tickets and workflows to improve operational efficiency
• Research and resolve complex or unfamiliar issues
• Document findings, recommendations, and process changes
• Collaborate with business partners to streamline and simplify work

Preferred Qualifications

Strong analytical and problem-solving skills Experience with process improvement or operational support Excellent communication and documentation skills Self-motivated, curious, and adaptable Ability to work independently and through ambiguity

SQL experience preferred, but not required

What We're Looking For

We're less interested in what's on a résumé and more interested in how a candidate thinks. The ideal candidate is someone who: Identifies patterns and trends Asks questions and challenges inefficient processes Takes ownership and follows issues through resolution Continuously looks for ways to improve the business Demonstrates accountability, curiosity, and initiative This role is ideal for someone who enjoys investigating problems, improving processes, and creating lasting operational improvements rather than simply completing tasks.